Field Service Engineer

Packsize

Field Service Engineer installing, configuring, and maintaining Packsize equipment at customer facilities. Building customer relationships and providing training on product capabilities and maintenance.

Posted 6/6/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities
identify, analyze, maintain and repair complex mechanical equipment
answer difficult customer questions about product features
perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s)
build and maintain strong, trust-based customer relationships
work closely with other supporting Packsize team members to provide exceptional customer service
scheduling tasks at customer job sites
troubleshooting issues, quickly and effectively, using technical drawings and documentation
performing routine maintenance and emergency services as they arise
continuous learning, including customer operational processes, packaging designs, technical specifications
installation of Packsize solutions and training others to use and maintain it
clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports

Requirements

What you’ll need

Customer service focus
Knowledge of Windows platforms
Knowledge of and effective use of hand tools
Knowledge of mechanical platforms
Ability to work independently with little or no direct supervision
Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
Associates Degree, Vocational Training or equivalent experience
Bachelor's Degree in a related area preferred

Benefits

Comp & perks

medical, dental, and vision coverage
401(k) retirement plan
Paid Time Off
Health Savings and Flexible Spending Accounts (HSA/FSA)
life and disability insurance
access to an Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mechanical equipment maintenancetroubleshootinginstallationcustomer trainingtechnical documentationroutine maintenanceemergency servicesoperational processespackaging designstechnical specifications

Soft Skills

customer service focusrelationship buildingindependent workproblem-solvingcommunicationtime managementattention to detailadaptabilityteam collaborationcontinuous learning

Certifications

Associates DegreeVocational TrainingBachelor's Degree