Packsize

Customer Success Manager

Packsize

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

JuniorMid-Level

About the role

  • Develop deep knowledge of Packsize’s solutions and partner technologies to effectively educate and guide customers
  • Act as the voice of the customer in client-facing meetings; advocate for success and resolve issues independently
  • Identify, develop, and close new sales opportunities within existing accounts
  • Collaborate with internal teams to design customer-centric solutions and long-term strategies that drive revenue and profitability
  • Manage a defined book of business, build Strategic account roadmaps, and execute against pipeline opportunities to meet sales targets
  • Lead contract negotiations to preserve value, minimize price reductions, and ensure ongoing customer retention
  • Implement regular price increases while maintaining strong customer relationships
  • Maintain awareness of the competitive landscape to protect and grow account value

Requirements

  • 2–5 years of experience in complex B2B sales or account management
  • Strong track record managing strategic, multi-layered sales processes and long-term client relationships
  • Proven ability to manage sales pipelines, create account plans, and drive regional growth
  • Skilled in contract negotiation, project coordination, and creative problem-solving
  • Excellent communication and influencing skills, with the ability to work effectively across teams and present to executive stakeholders (VP and C-suite)
  • Highly organized, self-motivated, and proactive in driving results in a fast-paced environment
  • Bachelor’s or Master’s degree in Business or a related field
  • Fluent in English and German, both written and spoken
  • Willingness and ability to travel up to 50% across Germany, Austria, and Switzerland
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B salesaccount managementsales pipeline managementcontract negotiationproject coordinationaccount planningregional growth strategies
Soft skills
communication skillsinfluencing skillsproblem-solvingorganizational skillsself-motivatedproactivecustomer advocacy
Certifications
Bachelor’s degreeMaster’s degree