IT Help Desk, Field Engineer
Endsight
CitrixVMware
Job Level
Mid-LevelSenior
About the role
- Install, configure and maintain Packsize equipment solutions onsite at customer facilities
- Identify, analyze, maintain and repair complex mechanical equipment
- Perform start-up testing and deliver customer training on product capabilities and maintenance
- Build and maintain strong, trust-based customer relationships
- Scheduling tasks at customer job sites
- Troubleshooting issues using technical drawings and documentation
- Performing routine maintenance and emergency services
- Continuous learning of customer operational processes, packaging designs, technical specifications
- Installation of Packsize solutions and training others
- Basic clerical and administrative duties (emails, expense reports, travel arrangements, technical reports)
- Communicate information and ideas with Packsize and customer personnel
- Adhere to Packsize and customer safety requirements and protocols
- Frequently move materials and equipment up to 50 pounds
- Remain stationary for 50% of the time and move about inside/outside equipment and warehouses
- Operate hand and power tools, computers and office equipment
- Occasionally ascend/descend a ladder to access equipment
- Travel domestically by vehicle or airplane
Requirements
- Customer service focus
- Knowledge of Windows platforms
- Knowledge of and effective use of hand tools
- Knowledge of mechanical platforms, such as
- Ability to work independently with little or no direct supervision
- Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
- Associates Degree, Vocational Training or equivalent experience
- Bachelor's Degree in a related area preferred
- Valid driver’s license and clean driving record.
