Packback

Account Manager

• Manage a portfolio of 20-40 accounts across the customer lifecycle (Onboarding, Fulfillment, Renewal, Upsell). Anticipate this portfolio will include multiple key accounts, accounts with growth opportunities, and accounts with complex Deal Strategies.
• Maximize customer value by guiding institutions towards full platform adoption and achieving their desired learning outcomes.
• Translate data-driven insights into actionable strategies and compelling presentations, effectively aligning stakeholders with account priorities and needs.
• Build and maintain strong, collaborative relationships with key stakeholders at various levels within each institution (e.g.,Superintendents, Provosts, Deans, administrators, instructional designers,etc)
• Monitor customer adoption rates and collaborate with Project Leads and Key Decision Makers (KDMs) to develop strategic plans for increased platform utilization.
• Plan and coordinate engaging professional development workshops and seminars to educate faculty and teachers on integrating Packback into their curriculum and leveraging instructional AI.
• Communicate event goals and requirements to Curriculum Success Managers (CSMs) who will execute the training sessions.
• Proactively monitor contract health scores and identify accounts at risk of churn.
• Implement targeted interventions to address specific customer challenges and enhance overall satisfaction.
• Serve as a subject matter expert on all Packback platform features and updates.
• Maintain a deep understanding of Packback's AI-driven features and user experience enhancements.
• Identify and build repeatable solutions for known problems, especially as this pertains to new systems being built.
• Travel domestically up to 40% to meet with key decision-makers

Senior Account Manager

Account Executive

• Build relationships with professors and faculty through on-campus visits (3 days/week)
• Expand adoption at universities with existing usage and open new accounts at untapped schools
• Conduct product demos and deliver engaging, in-person presentations
• Support your campus activity with email, phone, and LinkedIn outreach
• Strategically manage your territory to prioritize high-potential opportunities
• Hand off new faculty to Customer Success post-sale to support implementation
• Track your work and pipeline using CRM tools

Senior Account Manager

Higher Education Sales Representative