Paciolan

Operations Manager – Live Events, Entertainment

Paciolan

full-time

Posted on:

Location Type: Office

Location: Irvine • California, Pennsylvania • 🇺🇸 United States

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Salary

💰 $80,000 - $90,000 per year

Job Level

Mid-LevelSenior

About the role

  • Oversee the end-to-end ticketing setup for live events, including event builds, holds management, presale configurations, promotional code creation, and strategic integrations.
  • Manage daily operations within the Paciolan platform, including event scaling, inventory setup, pricing configuration, and system integrations.
  • Coordinate on-sale strategies with internal teams.
  • Monitor sales performance in real time and implement tactical adjustments to pricing and inventory as guided by promoter partners.
  • Develop and execute strategies to scale ticketing operations across diverse clients and promoter partners.
  • Create standardized, repeatable processes and templates that enable efficient adoption across multiple partnership models.
  • Serve as the primary point of contact for event-day ticketing issues, providing on-site support as needed.
  • Partner with venue operations teams to advise on event-day ticketing best practices and troubleshooting.
  • Manage promoter reporting requirements, including performance, sales tracking, and settlement support.
  • Collaborate with Paciolan Product & Engineering teams to develop dashboards and reporting tools that enhance stakeholder visibility and operational insights.
  • Maintain productive relationships with promoter partners, clients, venues, and internal stakeholders.
  • Coordinate with promoters and venues to ensure alignment on ticketing strategy, requirements, and operational needs.
  • Identify opportunities to streamline operations and enhance the promoter, client, and fan experience.
  • Document standard operating procedures and implement best practices across the team.
  • Mentor team members and support strategic cross-training to strengthen Paciolan’s concert and live event expertise.
  • Stay informed on emerging industry trends, technologies, and operational methodologies.

Requirements

  • 6+ years of experience in ticketing operations for live events, sports, or entertainment venues.
  • Experience managing events across multiple scales, including mid-sized venues (10,000–20,000) and large-scale productions (50,000+).
  • Proven experience managing promoter and agency relationships.
  • Expert knowledge of the Paciolan ticketing system.
  • Strong analytical skills with advanced proficiency in Excel and reporting tools.
  • Demonstrated ability to manage multiple events simultaneously under tight deadlines.
  • Excellent problem-solving skills and the ability to remain calm and decisive under pressure.
  • Strong communication and interpersonal skills with the ability to collaborate across functions.
Benefits
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Life Insurance and Other Insurance Plans
  • Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave
  • 20 Paid Holidays
  • 401(k) + Match
  • Short/Long Term Disability

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ticketing operationsevent buildsholds managementpresale configurationspromotional code creationpricing configurationinventory setupPaciolan ticketing systemExcelreporting tools
Soft skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillscollaborationmentoringstrategic thinkingadaptabilitydecisivenessrelationship management