Doula Program Manager
Pacify
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Missouri, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Support the recruitment process by coordinating and conducting interviews and managing the onboarding of new doulas to ensure we grow with integrity
- Coordinate onboarding of all new doulas to the Pacify network
- Ensure all Pacify networks are up to date on HIPAA, Medicare FWA training and exclusion lists and any additional training required
- Conduct daily quality assurance reviews of all doula visits, maintaining our high standard of care as it relates to timeliness and accuracy
- Document and follow-up with client reviews
- Create engaging content for the monthly doula newsletter, keeping our network informed, inspired, and connected
- Support the Clinical Department with Pacify’s Scholarship programs, empowering aspiring doulas to join our mission
- Develop and manage our Doula Mentorship Program for those who are awarded the scholarship
- Collaborate across teams to drive innovation in doula user experience and network growth
- Present at community events and meetings and/or press-related interviews
- Attend all team meetings
- Travel to meetings may be required
Requirements
- Demonstrates unwavering commitment to advancing maternal health equity and shows strong empathy and communication skills
- Is a certified birth and postpartum doula or full spectrum doula, with active certification(s) with 5-10 years of experience
- Has supported at least 50-100 birthing persons
- Possesses at least 5 years of operational and management experience, preferably in healthcare, community-based organization or startups
- Is detail-oriented and process-driven
- Embraces technology, with a strong knowledge of Excel (Google Sheets)
- Is a self-starter who can work independently while also being a collaborative team player
- Has the flexibility to occasionally travel for meetings and events
- Possess strong writing skills and the ability to create compelling, informative content
- Must be US citizen
- Must have an iPhone 8 or higher
- Spanish speaker preferred
Benefits
- Paid vacation and sick time
- Medical, dental and vision insurance
- FSA + HSA options
- Company-paid life insurance
- Short Term + Long Term Disability options
- Paid Parental Leave
- 401k Plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
birth doulapostpartum doulafull spectrum doulaoperational managementquality assurancecontent creationExcelGoogle Sheets
Soft skills
empathycommunicationdetail-orientedprocess-drivenself-startercollaborativestrong writing skills
Certifications
certified birth doulacertified postpartum doula