Pacific Office Automation

Customer Support

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers' network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

On-Site Customer Tech Support, Copier

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Customer Tech Support, Copier

On-Site Customer Tech, Copier Support

On-Site Customer Tech Support

On-Site Customer Technician, Copier Support

• Use software to remotely access client computers to troubleshoot and diagnose our customers network connectivity.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Customer Tech Copier Support

Technician

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast-paced, customer-focused environment.

Wide Format Service Technician – Traveling

• Provide phone and onsite technical support to customers
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment
• Complete equipment installations, deinstallations, relocations, and customer operator training
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility
• Provide high-quality technical support by completing service calls according to company standards and service agreements
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments
• Understand how RIP software manages print production and assist customers with general operational questions
• Participate in ongoing training programs to remain current on products, software, and service procedures
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations
• Maintain accurate service records and documentation
• Work effectively in a fast-paced, customer-focused environment.