IT Field Desktop Connectivity Technician

Pacific Office Automation

IT Field Desktop Connectivity Technician troubleshooting network connectivity for customers' devices. Communicating effectively and resolving issues in a growing IT services department.

Posted 8/1/2026full-timePleasanton • California • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and excellent communication skills while providing technical support for network connectivity issues. Familiarity with networking protocols and a commitment to customer service are essential for success in this role.

Highest-signal resume keywords

Network TroubleshootingCustomer ServiceNetworking ProtocolsTechnical SupportVOIP Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Networking ProtocolsTCP/IPVPNRoutingNetwork Analysis ToolsWindows 10MAC OSTechnical Support

Soft Skills

Problem-SolvingCommunicationAdaptability

Tools & Technologies

DesktopsLaptopsServersFirewallsSwitchesWireless Access Points

Certifications & Qualifications

Network+A+Microsoft MD-100Microsoft MD-101

Industry Keywords

Customer SuccessTechnical SupportFast-Paced Environment

Tech Stack

Tools & technologies

FirewallsTCP/IPVoIP

About the role

Key responsibilities & impact

Troubleshoot and diagnose our customers network connectivity with devices such as desktops, laptops, servers, firewalls, switches, and wireless access points
Communicate with customers via phone, email, etc. to gather information for troubleshooting
Work closely with sales representatives, customers, and remote technicians to resolve network related problems
Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success

Requirements

What you’ll need

Some computer knowledge mixed with a willingness and capability to learn
Natural problem-solving ability combined with a passion for fantastic customer service
Excellent written and oral communication skills
Ability to work in a fast-paced environment
Associates degree preferred, but not required
VOIP technology experience a plus
Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
Network+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plus
Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred

Benefits

Comp & perks

Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA Programs