Wide Format Service Technician – Traveling

Pacific Office Automation

Wide Format Service Technician traveling to customer sites to install and service wide format equipment across the United States. Providing technical support and operator training with approximately 50% travel.

Posted 8/1/2026full-timeJacksonville • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in providing technical support and servicing wide format print equipment, with a strong focus on diagnostics, troubleshooting, and customer training. Proficient in Onyx software and production RIP workflows, ensuring high-quality service delivery and customer satisfaction.

Highest-signal resume keywords

Field Service ExperienceWide Format Equipment RepairOnyx Software KnowledgeTroubleshooting AbilitiesWindows Operating Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DiagnosticsTroubleshootingRepairsSoftware UpgradesPreventative MaintenanceEquipment InstallationsMechanical AbilitiesElectrical AbilitiesNetworking KnowledgeCustomer Operator Training

Soft Skills

Customer ServiceCommunication

Tools & Technologies

Onyx SoftwareRIP SystemsWindows Operating Systems

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Production Print EquipmentWide Format TechnologyService CallsSite ReadinessEquipment Upgrade Opportunities

About the role

Key responsibilities & impact

Provide phone and onsite technical support to customers.
Perform diagnostics, troubleshooting, repairs, software upgrades, and preventative maintenance on production print equipment.
Complete equipment installations, deinstallations, relocations, and customer operator training.
Manage and coordinate upcoming installations, including confirming site readiness requirements.
Provide high-quality technical support by completing service calls according to company standards.
Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.

Requirements

What you’ll need

6 years minimum of relevant field service experience
Experience servicing and repairing wide format equipment and related technology
Experience with Canon wide format print equipment strongly preferred
Working knowledge of Onyx software and production RIP workflows preferred
Strong computer and networking knowledge
Strong mechanical, electrical, and troubleshooting abilities
Strong working knowledge of Windows operating systems and related applications
Must possess a valid driver's license with a clean driving record.

Benefits

Comp & perks

Advancement and growth opportunities into leadership roles
Collaborative team-oriented environment
Medical, Dental, Vision, and Life Insurance
Matched 401(k)
PTO, Vacation, and Sick Leave
FSA/HSA programs
Company vehicle provided for business and personal use
Ongoing manufacturer training and certification opportunities