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Field Network Technician
Pacific Office AutomationField Network Technician at Pacific Office Automation troubleshooting customer network connectivity issues. Collaborating with sales and technical teams to ensure customer success through effective network solutions.
Tech Stack
Tools & technologiesFirewallsTCP/IPVoIP
About the role
Key responsibilities & impact- Troubleshoot and diagnose our customers network connectivity with devices such as desktops, laptops, servers, firewalls, switches, and wireless access points.
- Communicate with customers via phone, email, etc. to gather information for troubleshooting.
- Work closely with sales representatives, customers, and remote technicians to resolve network related problems.
- Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.
Requirements
What you’ll need- Some computer knowledge mixed with a willingness and capability to learn.
- Natural problem-solving ability combined with a passion for fantastic customer service.
- Excellent written and oral communication skills.
- Ability to work in a fast-paced environment.
- Associates degree preferred, but not required
- VOIP technology experience a plus
- Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
- Network+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plus
- Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred
Benefits
Comp & perks- Advancement and growth into leadership roles
- Team-player environment
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Networking ProtocolsTCP/IPVPNRoutingNetwork Analysis ToolsWindows 10MAC OSTechnical SupportDevice ConnectivityFirewalls
Soft Skills
Problem-SolvingCommunicationAdaptabilityCustomer InteractionTeam Collaboration
Certifications
Network+A+Microsoft MD-100Microsoft MD-101