IT Strategy Consultant – vCIO, TAM

Pacific Office Automation

Technical Account Manager managing assigned client portfolios within Managed IT Services. Collaborating with teams to ensure effective IT strategy and high client satisfaction.

Posted 5/23/2026full-timeOrange • California • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage an assigned portfolio of clients as a Technical Account Manager (TAM)
Serve as both a technical and consultative resource within the Managed IT Services division
Work closely with internal teams (Sales Engineers, Helpdesk, Onboarding, and Project Delivery)
Ensure clients effectively leverage, maintain, and evolve their IT environments
Act as a trusted advisor, aligning technology with business goals
Drive IT strategy and ensure high levels of client satisfaction through proactive communication, planning, and relationship management

Requirements

What you’ll need

5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant
Proven experience with IT budgeting, strategic planning, and technology roadmap development
Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
Strong understanding of ROI analysis and cost-benefit justification for IT investments
Ability to translate complex technical concepts into business language
Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
Strong aptitude for customer service and client retention
Excellent verbal, written, and analytical communication skills
Highly organized with the ability to manage multiple priorities effectively
Ability to remain composed and focused under pressure while managing client escalations
Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams
Bachelor's degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience) MSP experience strongly preferred

Benefits

Comp & perks

Medical, Dental, Vision, and Life Insurance
401(k) with company match
Paid Time Off (Vacation, Sick Leave, Holidays)
Monthly Car Allowance
FSA/HSA Programs
Company events, recognition trips, and a collaborative team environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical Account ManagementvCIOIT budgetingstrategic planningtechnology roadmap developmentROI analysiscost-benefit justificationcloud technologiesinfrastructure technologiesnetwork security

Soft Skills

customer serviceclient retentionverbal communicationwritten communicationanalytical communicationorganizational skillsmulti-priority managementcomposure under pressurerelationship managementcollaboration

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information SystemsBachelor's degree in Business