Tier I Helpdesk Technician

Pacific Office Automation

Tier I Help Desk Technician providing IT support for Pacific Office Automation. Troubleshooting technical issues and collaborating with sales and engineering teams to enhance customer service.

Posted 4/16/2026full-timeBeaverton • Oregon • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Troubleshoot and diagnose network connectivity, PC, VoIP, and server issues remotely
Collaborate with sales representatives and VoIP engineers to resolve technical issues
Provide exceptional support to customers by identifying and resolving technical problems

Requirements

What you’ll need

Associates or Bachelors degree preferred
1-2 years of professional IT experience, or equivalent combination of experience and willingness to learn
Strong problem-solving skills
Basic system administration experience
Excellent written and verbal communication skills
Ability to thrive in a fast-paced environment
Working knowledge of Microsoft Office 365

Benefits

Comp & perks

Opportunities for advancement and leadership growth
Supportive, team-oriented environment
Medical, dental, vision, and life insurance
401(k) with company match
PTO, vacation, and sick leave
FSA program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network troubleshootingdiagnosing network connectivityPC supportVoIP supportserver issue resolutionsystem administration

Soft Skills

problem-solvingcommunicationcollaborationcustomer supportadaptability

Certifications

Associates degreeBachelors degree