Pacific Office Automation

Tier I Helpdesk Technician

Pacific Office Automation

full-time

Posted on:

Location Type: Office

Location: Beaverton • Oregon • United States

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Tech Stack

VoIP

About the role

  • Troubleshoot and diagnose network connectivity, PC, VoIP, and server issues remotely
  • Collaborate with sales representatives and VoIP engineers to resolve technical issues
  • Provide exceptional support to customers by identifying and resolving technical problems

Requirements

  • Associates or Bachelors degree preferred
  • 1-2 years of professional IT experience, or equivalent combination of experience and willingness to learn
  • Strong problem-solving skills
  • Basic system administration experience
  • Excellent written and verbal communication skills
  • Ability to thrive in a fast-paced environment
  • Working knowledge of Microsoft Office 365
Benefits
  • Opportunities for advancement and leadership growth
  • Supportive, team-oriented environment
  • Medical, dental, vision, and life insurance
  • 401(k) with company match
  • PTO, vacation, and sick leave
  • FSA program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network troubleshootingdiagnosing network connectivityPC supportVoIP supportserver issue resolutionsystem administration
Soft Skills
problem-solvingcommunicationcollaborationcustomer supportadaptability
Certifications
Associates degreeBachelors degree