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Systems Support Specialist
Pacific Neuroscience Institute (PNI)Systems Support Specialist at Inservco Insurance Services, conducting business process analyses and defining system requirements. Training clients and managing project expectations in a hybrid work environment.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Conducts business process analyses, needs assessments and defines functional, system and program requirements to ensure IT solutions are aligned with business initiatives
- Creates and updates systems documentation including business or systems requirements, change requests, workbooks, test matrices, test cases on new product development, and report layouts
- Provides one-on-one or formal training with Inservco business clients and agents on new and existing system functionality
- For assigned business requirements, changes requests, independently interacts regularly with staff to clarify and confirm project expectations; seeks understanding of upcoming requests
- Works closely with other staff to implement systems upgrades; develops test plans, test criteria and test cases to ensure upgrade meets user functionality needs
- Creates, updates or modifies vendor systems documentation and business requirements
- Analyzes issues to identify specific data problems, systemic issues, and root causes
Requirements
What you’ll need- Associates degree required or 2 years comparable work experience required
- Minimum of 5 years’ experience in automated systems processing/testing within the Property and Casualty insurance environment
- Microsoft Word, Excel, PowerPoint, Access, and Outlook
- Demonstrated customer service skills
- Demonstrated verbal and written skills
- Good understanding of systems development/project management methodology
- Demonstrated ability to work in a team environment
- Demonstrated multitasking skills
- Ability to recommend preferred and alternative systems solutions, and the pro/cons of each
- Ability to adjust quickly to changing assignments and priorities
- In-depth working technical knowledge of assigned systems/applications
- Strong technical knowledge of property and casualty automated systems used internally and/or vendor systems used by external clients for multiple lines of business
- Knowledge of claim processing and data reporting
- Familiarity with database querying language such as MS SQL
- Working knowledge of relational databases as well as business object oriented databases and XML
Benefits
Comp & perks- Generous 401(k) match
- Graded profit sharing
- Incentive compensation
- Wide range of benefits to support financial health, physical well-being and career development
- Remote and hybrid work options
- Flexible scheduling
- Dress-for-your-day culture
- Employee recognition programs designed to honor contributions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
automated systems processingtestingsystems development methodologydatabase querying languageMS SQLrelational databasesbusiness object oriented databasesXMLdata reportingclaim processing
Soft Skills
customer serviceverbal communicationwritten communicationteamworkmultitaskingadaptabilityproblem-solvingproject managementtrainingneeds assessment
Certifications
Associates degree