Account Manager

• Develop the agency force to pre-qualify, rate, and bind profitable commercial lines business
• Utilize authority to assist agency partners in helping them write profitable business
• Develop professional working relationships with agents, regional underwriting and claim teams and corporate departments
• Conduct thorough evaluation of all prospective agents and submit written recommendation to Regional Vice President
• Keeps two-way communication between agent and company continuously open and viable
• Monitors agency results and follows up with agent as to growth and compliance with company’s initiatives, procedures and policies
• Stays alert for and shares industry information, new ideas, products, or changes in other carrier philosophies that could positively or adversely affect Penn National Insurance with appropriate colleagues
• Conduct ongoing agency prospecting within territory to create a pipeline of potential future appointments
• Participates in commercial lines rate reviews as requested
• Utilizes authority to make consistent underwriting decisions, adhere to company acceptability and pricing philosophies, and promote ease of doing business initiatives with Penn National Insurance
• Profiles commercial lines book of business to assist in profitability analysis
• Develops and implements effective agency profitability plans when warranted
• Monitors agency results and follows up with agent as to profitability and compliance with company’s initiatives, procedures and policies
• Facilitate agency reviews with other team members to review agent’s performance as compared to established goals and implement corrective actions as needed
• Develop and implement agency action plans to achieve profitability
• Provide training to agency plant on programs, products, services, and systems
• Develop annual agency/company marketing plans
• Analyze territory profitability, premium growth, and agency representation, and implement corrective actions where appropriate

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