Operations Quality Assurance Analyst

Pacific Life

Quality Assurance Analyst optimizing life insurance transaction audits and compliance in a leading financial services organization. Delivering actionable insights to improve operational performance and service quality.

Posted 4/21/2026full-timeOmaha • New York, North Carolina • 🇺🇸 United StatesJunior💰 $26 - $41 per hourWebsite

About the role

Key responsibilities & impact

Perform detailed quality audits of life insurance inforce transactions, including financial, disbursement, policy change, and title change activity
Evaluate transaction processing for adherence to established procedures, controls, regulatory requirements, and service standards
Document audit findings and classify defect types, root causes, and emerging risk patterns
Partner with operations leaders, trainers, and associates to clarify expectations and support corrective action planning
Analyze audit results to identify trends, themes, and opportunities for operational improvement
Contribute to reporting and insight development that informs leadership decision-making
Support continuous improvement initiatives aimed at increasing quality, efficiency, and consistency
Participate in calibration sessions to ensure audit accuracy, consistency, and alignment across reviewers

Requirements

What you’ll need

1–4 years of experience in quality assurance, auditing, compliance, transaction processing, insurance operations, financial operations, or operational risk/control environments
Strong analytical and critical thinking skills with ability to identify patterns and root causes
Exceptional attention to detail and documentation accuracy
Ability to interpret and apply procedures consistently while exercising sound judgment
Strong communication and partnership skills with ability to provide constructive feedback
Ability to manage multiple priorities in a fast-paced environment
Demonstrated adaptability and learning agility.

Benefits

Comp & perks

Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality assuranceauditingcompliancetransaction processinginsurance operationsfinancial operationsoperational riskdefect classificationdata analysisreporting

Soft Skills

analytical skillscritical thinkingattention to detaildocumentation accuracycommunication skillspartnership skillsconstructive feedbacktime managementadaptabilitylearning agility