Senior Business Analyst II, Digital Experience
Pacific Life
full-time
Posted on:
Location Type: Hybrid
Location: Omaha • New York, North Carolina, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $105,120 - $128,480 per year
Job Level
Senior
About the role
- Design and document business processes across and within departments in the Workforce Benefits Division
- Identify process inefficiencies and recommend improvements to enhance operational effectiveness
- Elicit and document business requirements for new features and improvements to all WBD digital experiences, including broker, employer, and member portals, as well as internal work management systems
- Develop clear documentation that defines departmental accountability, with recommendations appropriately scaled to the organization's current maturity level
- Implement change management strategies to ensure successful adoption of new processes and systems
Requirements
- 8+ years of experience in business analysis and process improvement within the group benefits insurance industry
- Demonstrated experience with process mapping methodologies and tools, along with a strong foundation in business analysis best practices and frameworks
- Proven facilitation and stakeholder management skills with cross-functional teams, and experience working collaboratively with agile development teams
- Excellent written and verbal communication abilities with exceptional problem-solving skills and attention to detail
- Experience with change management principles and the ability to drive organizational transformation through strategic thinking and consensus building
- Bachelor's degree in Business, Information Systems, or related field
- Professional certification in process improvement or business analysis (Six Sigma, Lean, CBAP, PMI-PBA, etc.)
Benefits
- Your Benefits Start Day 1
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisprocess improvementprocess mapping methodologiesbusiness analysis best practiceschange managementdocumentationoperational effectivenessstakeholder managementagile development
Soft skills
facilitationcollaborationwritten communicationverbal communicationproblem-solvingattention to detailstrategic thinkingconsensus building
Certifications
Six SigmaLeanCBAPPMI-PBA