Operations

• Monitor, troubleshoot, and escalate data pipeline issues; perform root cause analysis.
• Set up and maintain monitoring dashboards, alerts, and respond promptly to ensure uptime.
• Manage job schedules, dependencies, and coordinate fixes with engineering teams.
• Oversee user access, permissions, and audit logs for security and compliance.
• Investigate and resolve data quality issues; communicate with stakeholders and track recurring problems.
• Maintain documentation, runbooks, and onboarding materials for incident response and knowledge sharing.
• Coordinate, validate, and monitor platform/data changes; communicate updates or rollbacks.
• Provide user support, respond to queries, communicate outages, and deliver training.
• Support audits and compliance by maintaining documentation and tracking metrics.
• Use SQL, Python, Tableau, Snowflake, and automation tools to improve operations.
• Enforce data governance standards and document methodologies for transparency.
• Work with internal and external teams for secure, scalable integrations and data flows.
• Enhance observability and proactively address data issues using Splunk, Grafana, and DataDog.
• Identify and implement improvements for reliability, latency, and cost-efficiency.
• Partnering with data architects, analysts, engineers, and business stakeholders to understand data requirements and deliver solutions in an effective manner.
• Align data operations with business strategy through close collaboration with leaders, delivery teams, and vendors.
• Build scalable & reliable solutions with robust security, quality, performance and governance protocols
• Deliver solutions aligned with modern target state architecture and cloud-based technologies
• Create and maintain high-level and detailed design artifacts that support data engineering solutions
• Lead creation and maintenance of automated and scalable test, build and deploy workflows aligned with modern CI/CD practices
• Promoting a culture of continuous improvement and agile methodologies.
• Lead code reviews to ensure data engineering standards and best practices are followed.
• Demonstrate adaptability, initiative and attention to detail through deliverables and ways of working.

Platform Technology Lead – Data Operations

Operations Manager

Senior Planning & Operations Specialist

Director, Care Operations

Operations Strategy Coordinator

Senior TechOps Engineer