Customer Service Executive

Pacific International Lines (PTE) Ltd

Customer Service Executive managing bookings, customer requests, and service accuracy for PIL, a global container shipping and logistics carrier. Supporting sales, resolving grievances, and driving customer adoption of Pocket PIL.

Posted 8/18/2026full-timeMexico City • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within the shipping and logistics industry, with a strong focus on problem-solving, communication, and organizational skills. Proficient in managing customer requests and ensuring accurate documentation and service delivery.

Highest-signal resume keywords

Customer Service ExperienceKnowledge of Import/Export ProcessesProficiency in MS OfficeStrong Communication SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementDocumentation HandlingProblem SolvingOrganizational SkillsMultitaskingShipping Software Familiarity

Soft Skills

Interpersonal SkillsNegotiation SkillsTeam CollaborationProactive ApproachAdaptability

Tools & Technologies

CRM SoftwarePIL System

Industry Keywords

Shipping IndustryLogistics IndustryCustomer ExperienceBID Customer BookingsPocket PIL

About the role

Key responsibilities & impact

Download and process daily booking requests and send them to customers within the required period
Handle customer requests promptly
Ensure route, weight, POL/POD, commodity, temperature, and other information is accurate in the PIL system
Communicate with Documentation and Sales teams
Maintain customer-specific requirements to ensure consistency of PIL service
Follow up on regular and BID customer bookings
Provide excellent phone attendance and customer experience
Assist customers with problem solving
Liaise with internal departments to resolve customer grievances
Ensure customers adopt Pocket PIL and migrate volume from other platforms

Requirements

What you’ll need

Bachelor's degree in Business, Logistics, or related field
Experience in customer service within the shipping or logistics industry
Knowledge of import/export processes and documentation
Strong organizational and problem-solving skills
Strong communication, negotiation, and interpersonal skills
Proficiency in MS Office and CRM software
Preferably B1, B2, or higher level in Speaking, Listening & Reading
Customer-first mindset with exceptional interpersonal and communication skills
Detail-oriented with strong organizational abilities
Ability to multitask and perform under pressure in a fast-paced, dynamic environment
Proactive and solutions-oriented approach
Team player with a collaborative attitude
Familiarity with shipping and logistics software
Adaptability and commitment to continuous improvement
Must be a Mexican national or have legal rights to work in Mexico
Resume must be submitted in English

Benefits

Comp & perks

Opportunities for professional growth and development
Dynamic and collaborative work environment
Work for a leading global carrier focused on sustainability and innovation
Equal opportunity and inclusive work environment