Customer Service Executive

Pacific International Lines (PTE) Ltd

Customer Service Executive at PIL handling inquiries and shipping documentation in Guatemala. Developing export/import strategies and managing relationships with clients and partners.

Posted 5/26/2026full-timeGuatemala City • 🇬🇹 GuatemalaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage customer inquiries and ensure the smooth processing of shipping documentation.
Develop and implement effective export and import sales strategies.
Identify and pursue new business opportunities in international markets.
Establish and maintain relationships with overseas clients and partners.
Understand and comply with international trade regulations and policies.
Conduct market research to identify market trends, customer needs, and competitive landscape.
Negotiate terms and conditions with clients to achieve targeted sales.
Coordinate with logistics and supply chain teams to ensure timely delivery of products.
Prepare and present sales forecasts and reports to management.
Participate in international trade fairs and exhibitions to promote products.

Requirements

What you’ll need

Bachelor’s degree in Business, Logistics, or related field.
Experience in customer service within the shipping or logistics industry.
Knowledge of import/export processes and documentation is essential.
Strong organizational and problem-solving skills.

Benefits

Comp & perks

Health insurance
Opportunities for professional growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

export sales strategiesimport sales strategiesshipping documentationmarket researchsales forecastingnegotiationcustomer serviceimport/export processes

Soft Skills

organizational skillsproblem-solving skills

Certifications

Bachelor’s degree in BusinessBachelor’s degree in Logistics