Enhanced Care Management Program Manager

Pacific Health Group

Enhanced Care Management Program Manager leading Pacific Health Group’s healthcare program for vulnerable California populations. Supervising care teams, managing quality, partnerships, budgets, and growth.

Posted 8/22/2026full-timeLassen County • California • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Enhanced Care Management, including program leadership, data-driven evaluation, and person-centered care principles. Proficient in managing healthcare teams, developing budgets, and ensuring compliance with Medicaid/Medicare standards.

Highest-signal resume keywords

Enhanced Care ManagementHealthcare ManagementData-Driven Program EvaluationLeadership SkillsPerson-Centered Care

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care Management PrinciplesHealthcare Delivery SystemsProgram Budget ManagementQuality Assurance ProtocolsPerformance MetricsTelehealth ImplementationStaff Performance MonitoringRegulatory ComplianceAnalytical SkillsDocumentation Systems

Soft Skills

Communication SkillsTime ManagementMentoringTeam LeadershipProblem-Solving

Tools & Technologies

Case Management PlatformsCommunication ToolsData Tracking Systems

Certifications & Qualifications

Bachelor’s or Master’s in Healthcare AdministrationValid California Driver's License

Industry Keywords

Medicaid ProgramsMedicare ProgramsHealth EquityVulnerable PopulationsCare Transitions

About the role

Key responsibilities & impact

Lead the Enhanced Care Management program for vulnerable populations across California.
Supervise, mentor, and guide Lead Care Managers across multiple counties.
Conduct weekly one-on-ones, review caseloads, provide coaching, and lead weekly team meetings.
Meet in person with staff regularly to maintain a strong leadership presence.
Establish benchmarks and metrics to track program performance.
Implement quality assurance protocols and standardized workflows.
Monitor staff performance and use data to identify trends and improvement opportunities.
Ensure members receive in-person visits and high-quality, person-centered care.
Monitor documentation and support challenging cases.
Improve member engagement and satisfaction.
Liaise with hospitals, providers, and community organizations.
Collaborate with data and compliance teams to track outcomes and maintain regulatory standards.
Strengthen partnerships to improve care transitions and reduce hospital readmissions.
Develop and manage program budgets, allocate resources, and track expenditures.
Adjust staffing and resources based on member needs and program priorities.
Identify opportunities to enhance program effectiveness and pilot initiatives such as telehealth.
Stay current on best practices and integrate improvements.
Lead operational huddles and bi-weekly case conferences.
Develop mentorship programs and regional staff trainings.
Prepare quarterly performance reports and maintain stakeholder relationships.

Requirements

What you’ll need

Bachelor’s or Master’s in Healthcare Administration, Public Health, Nursing, or related field.
5+ years in healthcare management, including 3+ years in care/case management.
2+ years managing Enhanced Care Management or intensive care management programs.
Understanding of care management principles and healthcare delivery systems.
Experience with Medicaid/Medicare programs and ECM program requirements.
Strong analytical skills and experience in data-driven program evaluation.
Strong leadership and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Commitment to person-centered care and health equity.
Must reside within hiring county.
Valid California Driver's License and active auto insurance meeting CA requirements.
Reliable personal vehicle for daily work use.
Successful completion of background check, including MVR.
Must be able to travel up to 60–70% within the county to conduct in-person visits.
Must successfully complete a Testlify skills assessment.
Must have a reliable working laptop for the first 21 days of employment until company-issued laptop is received.
Must have effective Time Management skills.
Internet speed of 300+ Mbps download and 25+ Mbps upload.
Must be proficient in technology, including documentation systems, case management platforms, and communication tools.
Must be willing to work occasional evenings and weekends as needed.

Benefits

Comp & perks

160 Hours of Paid Time Off (PTO)
12 Paid Holidays per year, including your birthday and one floating holiday granted after 1 year of employment
4 Paid Volunteer Hours per Month to support causes you care about
Bereavement Leave, including Fur Baby Bereavement
90% Employer-paid Employee-Only Medical Benefits
FSA | Dependent Care Account
401(k) with Company Match
Monthly Stipend
Short-Term & Long-Term Disability | AD&D
Employee Assistance Program (EAP)
Employee Discounts via Great Work Perks and Perks at Work
Quarterly In-Person Events
Fully remote work within California
Opportunities for professional development and internal growth
Personal equipment stipend for the first 21 days of employment until a company-issued laptop is received