Enhanced Care Management Lead – Care Coordinator

Pacific Health Group

ECM Lead Care Manager overseeing field-based member support and team development at Pacific Health Group. Ensuring operational consistency and high-quality care delivery for vulnerable populations.

Posted 6/25/2026full-timeSan Diego County • California • 🇺🇸 United StatesSenior💰 $70,304 per yearWebsite

About the role

Key responsibilities & impact

Provide day-to-day support and guidance to fellow Lead Care Managers (LCMs)
Serve as a resource for staff questions, workflows, and ECM best practices
Assist in monitoring team productivity, documentation completion, and operational consistency
Identify and escalate concerns, risks, workflow gaps, or trends to management as appropriate
Support coverage needs, including member follow-up when assigned LCMs are unavailable (e.g., PTO coverage)
Collaborate closely with leadership to maintain accountability, performance standards, and quality of care delivery
Reinforce company expectations, workflows, and compliance standards across the team
Support onboarding and ongoing development of new and existing LCMs
Provide shadowing opportunities during in-person visits and fieldwork
Demonstrate best practices for member engagement, documentation, outreach, and care coordination
Provide real-time coaching, guidance, and operational support to staff
Assist with reinforcing documentation standards, productivity expectations, and quality assurance initiatives
Provide direct member support and care coordination assistance as assigned based on operational and coverage needs
Assist with member follow-up, engagement, and continuity of care during staffing gaps, PTO coverage, or high-volume periods
Support Lead Care Managers with complex member coordination, barriers to engagement, and escalation needs
Coordinate medical, behavioral health, and community-based services to support member stability and care continuity
Assist with transitions of care, hospital discharges, referrals, and follow-up coordination as needed
Build strong, supportive relationships with members through compassionate, person-centered engagement
Provide support for community-based outreach initiatives as needed
Participate in occasional in-person outreach activities across multiple counties
Assist with identifying, engaging, and enrolling eligible members into ECM, Community Supports (CS), and Behavioral Health (BH) programs
Support community partnership development and outreach efforts
Assist during coverage gaps, staffing shortages, or high-need operational periods
Maintain timely, accurate, and compliant documentation in accordance with Medi-Cal, CalAIM, and ECM requirements
Assist in reinforcing documentation quality standards across the team
Support quality improvement efforts and internal auditing processes
Ensure care coordination activities are properly documented within company systems

Requirements

What you’ll need

Valid California Driver's License and active auto insurance meeting CA requirements
Reliable personal vehicle for daily work use
Successful completion of background check (including MVR)
Must be able to travel up to 60-70% within the county to conduct in person visits
Must successfully complete a Testlify skills assessment
Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issued laptop is received
Must have effective Time Management skills
Must have internet speed of - 300+ mbps download and 25+mbps upload
Must be proficient in technology, including documentation systems, case management platforms, and communication tools
Must be willing to work occasional evenings and weekends as needed

Benefits

Comp & perks

Yearly salary: $70,304
Monthly stipend
160 hours PTO + paid sick time
11 paid holidays (including birthday and floating holiday)
4 paid volunteer hours per month
90% employer-paid employee-only medical benefits
Flexible Spending Account (FSA)
Short-term & long-term disability, AD&D
Employee Assistance Program (EAP)
401(k) with company match
Professional development opportunities
Quarterly in-person events
Employee discount programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

documentation standardscare coordinationmember engagementquality assurancetransitions of carecommunity-based servicesbehavioral health programsoutreach initiativescase managementcompliance standards

Soft Skills

time managementcoachingcommunicationcollaborationrelationship buildingproblem-solvingleadershipsupportive engagementoperational consistencyaccountability

Certifications

California Driver's Licenseactive auto insurance