Lead Care Coordinator, Trainer/Advisor

Pacific Health Group

Lead Care Manager Trainer developing Lead Care Managers in Enhanced Care Management at Pacific Health Group. Providing onboarding, training, mentorship, and field development for new hires.

Posted 6/25/2026full-timeNorthern • California • 🇺🇸 United StatesSenior💰 $29 - $32 per hourWebsite

About the role

Key responsibilities & impact

Lead full onboarding and orientation for newly hired Lead Care Managers.
Train staff on PHG workflows, departmental expectations, and ECM program operations.
Educate staff on CalAIM ECM requirements, member eligibility categories, and care coordination standards.
Train staff on comprehensive assessments, care plan development, documentation standards, case management workflows, outreach expectations, community resource navigation, behavioral health coordination, motivational interviewing, trauma-informed care, crisis escalation protocols, and member engagement strategies.
Ensure new hires are proficient in all required systems and platforms, including TheraPlatform, Salesmate, Monday.com, RingCentral, health plan portals, and internal tracking tools.
Provide workflow demonstrations, mock scenarios, role-play exercises, and hands-on practice sessions.
Ensure new hires understand PHG expectations surrounding professionalism, communication, productivity, and member experience.
Conduct ride-alongs, shadow visits, and observational coaching during member interactions.
Train LCMs on home visit etiquette, safety protocols, rapport-building techniques, real-time care coordination, and community-based outreach.
Model effective communication and problem-solving strategies during difficult member interactions.
Provide live coaching and corrective feedback in both field and remote settings.
Support staff in developing confidence managing high-acuity or high-barrier members.
Train staff on billable vs. non-billable activities, appropriate note types, care coordination documentation, timeliness standards, and audit readiness.
Identify documentation trends or recurring deficiencies and provide retraining as needed.
Support new hires throughout their first 90 days and transition to independent caseload management.
Monitor training progress, competency milestones, and operational readiness.
Create individualized coaching plans when performance gaps are identified.
Reinforce accountability regarding productivity expectations, outreach consistency, member engagement, scheduling practices, and documentation completion.
Coach staff on time management, organization, prioritization, and caseload balancing.
Promote a culture of continuous learning, accountability, and professionalism.
Reinforce PHG’s commitment to exceptional member experience and compassionate care.
Train staff on de-escalation techniques, active listening, professional communication, phone etiquette, conflict resolution, and cultural sensitivity.
Ensure member interactions remain respectful, solution-focused, and person-centered.
Monitor trends in member complaints, grievances, or service concerns and assist with targeted retraining initiatives.
Partner with ECM leadership, QA, and Learning & Development teams to improve onboarding workflows and training materials.
Assist in developing SOPs, training manuals, workflow guides, scripts, resource tools, and department reference materials.
Provide operational feedback and recommendations based on field observations and training outcomes.
Help maintain consistency across ECM regions, teams, and workflows.

Requirements

What you’ll need

Residency: Must reside in the hiring county
Experience: 3–5 years in case management, social services, or healthcare (preferred)
Experience with: Medi-Cal, CalAIM, or Enhanced Care Management (preferred)
Working experience of healthcare systems and community resources is a plus
Excellent communication, organization, and time management skills
Proficiency with documentation systems and technology
Ability to effectively communicate both written and verbally
Valid California Driver’s License and active auto insurance meeting CA requirements
Reliable personal vehicle for daily work use
Successful completion of background check (including MVR)
Must be able to travel up to 30-50% within the county to conduct in person visits
Must successfully complete a Testlify skills assessment
Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received
Must have effective Time Management skills
Must have internet speed of - 300+ mbps download and 25+mbps upload
Must be proficient in technology, including documentation systems, case management platforms, and communication tools

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Pacific Health Group Website LinkedIn All Job Openings 51 - 200 employees Founded 2023 🧘 Wellness 🌍 Social Impact Wellness
Social Impact Pacific Health Group is a community-focused healthcare organization that delivers integrated medical, behavioral health, and social support services to improve the wellbeing of underserved populations. The organization provides enhanced care management for complex needs, behavioral health and substance-use treatment, community health worker outreach, street medicine for people experiencing homelessness, community support services (including housing assistance), and non-ambulatory medical transportation. Pacific Health Group partners with health plans and centers care on whole-person wellness, equity, and access across multiple locations. Lead Care Coordinator, Trainer/Advisor 🔥 1 minute ago 🏢🏡 Northern – Hybrid 💵 $29 - $32 / hour ⏰ Full Time 🟠 Senior Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead full onboarding and orientation for newly hired Lead Care Managers.
Train staff on PHG workflows, departmental expectations, and ECM program operations.
Educate staff on CalAIM ECM requirements, member eligibility categories, and care coordination standards.
Train staff on comprehensive assessments, care plan development, documentation standards, case management workflows, outreach expectations, community resource navigation, behavioral health coordination, motivational interviewing, trauma-informed care, crisis escalation protocols, and member engagement strategies.
Ensure new hires are proficient in all required systems and platforms, including TheraPlatform, Salesmate, Monday.com, RingCentral, health plan portals, and internal tracking tools.
Provide workflow demonstrations, mock scenarios, role-play exercises, and hands-on practice sessions.
Ensure new hires understand PHG expectations surrounding professionalism, communication, productivity, and member experience.
Conduct ride-alongs, shadow visits, and observational coaching during member interactions.
Train LCMs on home visit etiquette, safety protocols, rapport-building techniques, real-time care coordination, and community-based outreach.
Model effective communication and problem-solving strategies during difficult member interactions.
Provide live coaching and corrective feedback in both field and remote settings.
Support staff in developing confidence managing high-acuity or high-barrier members.
Train staff on billable vs. non-billable activities, appropriate note types, care coordination documentation, timeliness standards, and audit readiness.
Identify documentation trends or recurring deficiencies and provide retraining as needed.
Support new hires throughout their first 90 days and transition to independent caseload management.
Monitor training progress, competency milestones, and operational readiness.
Create individualized coaching plans when performance gaps are identified.
Reinforce accountability regarding productivity expectations, outreach consistency, member engagement, scheduling practices, and documentation completion.
Coach staff on time management, organization, prioritization, and caseload balancing.
Promote a culture of continuous learning, accountability, and professionalism.
Reinforce PHG’s commitment to exceptional member experience and compassionate care.
Train staff on de-escalation techniques, active listening, professional communication, phone etiquette, conflict resolution, and cultural sensitivity.
Ensure member interactions remain respectful, solution-focused, and person-centered.
Monitor trends in member complaints, grievances, or service concerns and assist with targeted retraining initiatives.
Partner with ECM leadership, QA, and Learning & Development teams to improve onboarding workflows and training materials.
Assist in developing SOPs, training manuals, workflow guides, scripts, resource tools, and department reference materials.
Provide operational feedback and recommendations based on field observations and training outcomes.
Help maintain consistency across ECM regions, teams, and workflows. 🎯 Requirements
Residency: Must reside in the hiring county
Experience: 3–5 years in case management, social services, or healthcare (preferred)
Experience with: Medi-Cal, CalAIM, or Enhanced Care Management (preferred)
Working experience of healthcare systems and community resources is a plus
Excellent communication, organization, and time management skills
Proficiency with documentation systems and technology
Ability to effectively communicate both written and verbally
Valid California Driver’s License and active auto insurance meeting CA requirements
Reliable personal vehicle for daily work use
Successful completion of background check (including MVR)
Must be able to travel up to 30-50% within the county to conduct in person visits
Must successfully complete a Testlify skills assessment
Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received
Must have effective Time Management skills
Must have internet speed of - 300+ mbps download and 25+mbps upload
Must be proficient in technology, including documentation systems, case management platforms, and communication tools Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementcare coordinationdocumentation standardsmotivational interviewingtrauma-informed carecrisis escalation protocolscommunity resource navigationbillable vs. non-billable activitiesaudit readinessde-escalation techniques

Soft Skills

communicationorganizationtime managementproblem-solvingprofessionalismaccountabilityactive listeningconflict resolutionrapport-buildingprioritization

Certifications

valid California Driver’s Licenseactive auto insurance