Community Support Lead Care Coordinator

Pacific Health Group

Community Support Lead Care Coordinator managing member health and social needs for Pacific Health Group with a focus on community engagement and support. Field-based role with significant caseload management and outreach responsibilities.

Posted 6/25/2026full-timeEast Quincy • California • 🇺🇸 United StatesSenior💰 $30 - $35 per hourWebsite

About the role

Key responsibilities & impact

Manage a caseload of members with complex health and social needs
Spend approximately 65% of your time in the field (homes, shelters, community settings)
Conduct in-person visits, assessments, and follow-ups
Travel locally within hiring county
Coordinate services across healthcare, behavioral health, and community resources
Participate in community outreach efforts including events, partnerships, and local engagement
Provide mentorship and support to other care managers
Document in real-time or by end of day using internal systems
Conduct comprehensive member assessments to identify health and social needs
Develop and manage individualized care plans
Coordinate appointments, services, and long-term support systems
Ensure continuity of care and consistent follow-through
Build strong, trusting relationships with members and their families
Provide ongoing support through phone, video, and in-person visits
Advocate for timely care, services, and equitable access to resources
Represent Pacific Health Group in the community through outreach events, partnerships, and local initiatives
Build and maintain relationships with community-based organizations, shelters, and service providers
Connect members to housing, food access, workforce programs, childcare, and other services
Provide guidance, mentorship, and support to care managers within the program
Maintain accurate and timely documentation of all member interactions
Ensure compliance with Medi-Cal, CalAIM, and Community Supports program requirements
Partner with interdisciplinary teams including behavioral health, outreach, and social services

Requirements

What you’ll need

Experience: 3–5 years in case management, social services, or healthcare
Experience with: Medi-Cal, CalAIM, and Community Supports programs (preferred)
Strong understanding of healthcare systems, managed care, and community resources
Excellent communication, empathy, and cultural competence
Strong organizational and time management skills
Must be proficient in technology, including case management systems, EHR platforms, and documentation tools
Ability to document in real-time and manage member data accurately
Comfortable navigating multiple systems and communication platforms
Ability to travel locally within hiring county
Valid California Driver's License and active auto insurance meeting CA requirements
Reliable personal vehicle for daily work use
Successful completion of background check (including MVR)
Must be able to travel up to 60-70% within the county to conduct in person visits
Must successfully complete a Testlify skills assessment
Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issued laptop is received
Must have effective Time Management skills
Must have internet speed of - 300+ mbps download and 25+mbps upload
Must be proficient in technology, including documentation systems, case management platforms, and communication tools

Benefits

Comp & perks

Hourly Range:$30.00 - $35.00, depending on experience, qualifications, and internal equity
Monthly stipend
160 hours PTO + paid sick time
11 paid holidays (including birthday and floating holiday)
4 paid volunteer hours per month
90% employer-paid employee-only medical benefits
Flexible Spending Account (FSA)
Short-term & long-term disability, AD&D
Employee Assistance Program (EAP)
401(k) with company match
Professional development opportunities
Quarterly in-person events
Employee discount programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementmember assessmentsindividualized care plansdocumentationMedi-CalCalAIMCommunity Supports programshealthcare systemsmanaged carecommunity resources

Soft Skills

communicationempathycultural competenceorganizational skillstime managementmentorshiprelationship buildingadvocacysupporttrust building

Certifications

California Driver's Licensebackground checkTestlify skills assessment