Member Engagement Manager

Pacific Health Group

Member Engagement Manager at Pacific Health Group overseeing outreach operations and managing staff. Focused on healthcare outreach, productivity, and team leadership in a hybrid role.

Posted 5/14/2026full-timeSan Diego • California • 🇺🇸 United StatesMid-LevelSenior💰 $71,500 - $78,500 per yearWebsite

About the role

Key responsibilities & impact

Directly oversee the Member Engagement department, including Team Leads and member engagement staff.
Provide ongoing coaching, mentorship, accountability, and performance management to staff.
Conduct regular 1:1 meetings, productivity reviews, and performance evaluations.
Assist with development of workflows, SOPs, outreach protocols, and department structure.
Foster a positive, team-oriented culture focused on accountability, compassion, and growth.
Address employee concerns, workflow barriers, and escalations professionally and promptly.
Monitor outreach productivity, enrollment performance, and departmental metrics.
Ensure staff maintain timely and accurate outreach efforts across phone, community, and field-based engagement.
Assist with strategy development to improve successful member engagement and enrollment conversion rates.
Oversee assignment distribution, caseload balancing, and lead management processes.
Collaborate with ECM leadership to ensure smooth handoff between enrollment and care management teams.
Support development and execution of community outreach initiatives, resource fairs, and partnership-building efforts.
Ensure outreach documentation is completed accurately and in compliance with internal and health plan requirements.
Monitor CRM systems, tracking tools, and workflow adherence.
Identify trends, gaps, and opportunities for operational improvement.
Support audit readiness and assist leadership with corrective action planning when needed.
Ensure staff follow organizational standards regarding member communication, confidentiality, and professionalism.
Partner with directors, executive leadership, and other departments to support organizational goals.
Participate in leadership meetings, operational planning, and department growth initiatives.
Assist in implementation of new programs, workflows, and strategic initiatives as the organization expands.
Maintain strong professional relationships with community partners and health plan contacts when needed.

Requirements

What you’ll need

Minimum 3 years of healthcare, care coordination, outreach, case management, or related experience required.
Minimum 2 years of managerial or supervisory experience required.
Experience working within Medi-Cal, CalAIM, ECM, Community Supports, Behavioral Health, or managed care environments strongly preferred.
Strong understanding of outreach operations, member engagement, and relationship-based care models.
Excellent organizational, leadership, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Comfortable reviewing productivity metrics and implementing performance improvement strategies.
Proficient with CRM systems, Google Workspace, and operational tracking platforms.
Experience with field outreach and community-based engagement preferred.

Benefits

Comp & perks

160 Hours of Paid Time Off (PTO)
12 Paid Holidays per year (including your birthday and one floating holiday after 1 year of employment)
4 Paid Volunteer Hours per Month to support causes you care about
Bereavement Leave (including Fur Baby Bereavement)
90% Employer-paid Employee-Only Medical Benefits
Flexible Spending Account (FSA)
Short-Term & Long-Term Disability | AD&D
Employee Assistance Program (EAP)
401(k) with Company Match
Monthly Stipend
Opportunities for professional development and internal growth
Employee Discounts via Great Work Perks and Perks at Work
Quarterly In-Person Events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance managementworkflow developmentoutreach protocolsenrollment conversion ratescaseload balancingoperational improvementaudit readinessproductivity metricsperformance improvement strategiescommunity-based engagement

Soft Skills

coachingmentorshipaccountabilitycommunicationproblem-solvingorganizational skillsleadershiprelationship managementteam-oriented culturecompassion