Community Support Lead – Care Manager

Pacific Health Group

Community Support Lead Care Manager managing health-related social needs for Medi-Cal members. Supporting individuals in the community and coordinating care across various services while mentoring other care managers.

Posted 4/29/2026full-timeSan Benito County • California • 🇺🇸 United StatesSenior💰 $30 - $35 per hourWebsite

About the role

Key responsibilities & impact

Manage a caseload of members with complex health and social needs
Spend approximately 65% of your time in the field (homes, shelters, community settings)
Conduct in-person visits, assessments, and follow-ups
Travel locally within Santa Clara County
Coordinate services across healthcare, behavioral health, and community resources
Participate in community outreach efforts including events, partnerships, and local engagement
Provide mentorship and support to other care managers
Document in real-time or by end of day using internal systems

Requirements

What you’ll need

Experience: 3–5 years in case management, social services, or healthcare
Experience with: Medi-Cal, CalAIM, and Community Supports programs (preferred)
Strong understanding of healthcare systems, managed care, and community resources
Excellent communication, empathy, and cultural competence
Strong organizational and time management skills
Must be proficient in technology, including case management systems, EHR platforms, and documentation tools
Ability to document in real-time and manage member data accurately
Comfortable navigating multiple systems and communication platforms
Ability to travel locally within Santa Clara County
Valid California Driver’s License and reliable transportation
Ability to work in a hybrid, field-based environment

Benefits

Comp & perks

Hourly Range:$30.00 - $35.00, depending on experience, qualifications, and internal equity
Monthly stipend
160 hours PTO + paid sick time
11 paid holidays (including birthday and floating holiday)
4 paid volunteer hours per month
90% employer-paid employee-only medical benefits
Flexible Spending Account (FSA)
Short-term & long-term disability, AD&D
Employee Assistance Program (EAP)
401(k) with company match
Professional development opportunities
Quarterly in-person events
Employee discount programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementsocial serviceshealthcareMedi-CalCalAIMCommunity Supports programsdocumentationmember data managementreal-time documentationhealthcare systems

Soft Skills

communicationempathycultural competenceorganizational skillstime managementmentorshipsupportcommunity outreachpartnership buildinglocal engagement

Certifications

California Driver’s License