Pacific Health Group

Lead Care Manager, ECM

Pacific Health Group

full-time

Posted on:

Location Type: Hybrid

Location: Santa Clara • California • United States

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Salary

💰 $29 - $32 per hour

Job Level

Senior

About the role

  • Manage a caseload of approximately 60–70 members
  • Conduct 3–5 in-person visits per day (homes, shelters, community settings)
  • Spend 60–70% of your time in the field
  • Travel locally within Santa Clara County (mileage reimbursed)
  • Coordinate care across medical, behavioral health, and community services
  • Document in real-time or by end of day using internal systems
  • Develop and manage individualized care plans
  • Coordinate appointments, services, and follow-ups across providers
  • Support transitions of care (hospital discharge, referrals, etc.)
  • Build trust through consistent, in-person engagement
  • Advocate for timely access to care, services, and resources
  • Support members navigating housing, food access, transportation, and behavioral health needs
  • Represent Pacific Health Group in the community through outreach events, partnerships, and local initiatives
  • Build and maintain relationships with community-based organizations, shelters, and local resource partners
  • Connect members to local programs and services
  • Complete timely and accurate documentation
  • Maintain compliance with Medi-Cal, CalAIM, and ECM program requirements
  • Partner with internal teams, providers, and community stakeholders

Requirements

  • Residency: Must reside in Santa Clara County
  • Experience: 3–5 years in case management, social services, or healthcare (preferred)
  • Experience with: Medi-Cal, CalAIM, or Enhanced Care Management (preferred)
  • Working experience of healthcare systems and community resources is a plus
  • Excellent communication, organization, and time management skills
  • Proficiency with documentation systems and technology
  • Ability to effectively communicate both written and verbally
Benefits
  • $29.00 – $32.00/hour (based on experience)
  • Monthly stipend + mileage reimbursement
  • PTO + paid sick time
  • 11 paid holidays (including birthday + floating holiday)
  • 4 paid volunteer hours per month
  • 90% employer-paid employee-only medical benefits
  • FSA
  • Short-term & long-term disability, AD&D
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Quarterly in-person team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementindividualized care plansdocumentation systemshealthcare systemscommunity resourcesMedi-CalCalAIMEnhanced Care Management
Soft Skills
communicationorganizationtime managementrelationship buildingadvocacytrust building