Pacific Health Group

Enhanced Care Management Lead Care Manager

Pacific Health Group

full-time

Posted on:

Location Type: Hybrid

Location: Larkspur • California • 🇺🇸 United States

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Salary

💰 $29 - $32 per hour

Job Level

Senior

About the role

  • You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively.
  • By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.
  • You’ll arrange all necessary services—from setting up medical appointments and coordinating transportation to securing safe housing and financial support.
  • Your hands-on experience will generate insights that directly influence how our ECM programs evolve, ensuring we remain responsive to community needs.
  • Conduct multiple on-site visits each month in members’ homes, shelters, or community centers.
  • Use these visits to establish trust, gather first-hand insights, and address concerns right away.
  • Schedule doctor’s appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support.
  • Look beyond forms and checkboxes to truly understand members’ backgrounds, personal challenges, and aspirations.
  • Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers.
  • Identify, coordinate, and optimize local resources—such as housing assistance, job training programs, or childcare services—to ensure members’ overall wellbeing.
  • Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress.
  • Keep members, families, healthcare teams, and community organizations aligned on care objectives, ensuring seamless handoffs and follow-through.
  • Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage.
  • Use data and first-hand observations to refine care strategies, ensuring our ECM programs stay effective and deeply compassionate.
  • Keep informed about Medi-Cal, CalAIM, and other regulations, ensuring that all care management practices meet legal and quality-of-care standards.
  • Attend trainings, workshops, and webinars to sharpen your skills in cultural competence, motivational interviewing, and crisis intervention.
  • Remain flexible in supporting the team, taking on additional tasks and sharing best practices to strengthen overall outcomes.

Requirements

  • Must be willing to travel to Marin County
  • Experience: 3-5 years in case management, social services, or healthcare
  • Expertise: Familiarity with Medi-Cal, CalAIM, and Enhanced Care Management
  • Healthcare Insight: Understanding of healthcare systems and local community resources
  • Interpersonal Skills: Strong communication, empathy, and cultural competence
  • Organizational Ability: Proven time management skills and attention to detail
  • Technical Proficiency: Competence using case management software and related tools
  • Successful completion of a pre-screen assessment required
  • Possess a valid **California Driver’s License** (Class C minimum), maintain a personal, **operable vehicle** for daily business use, and carry **current liability insurance** that meets California's minimum legal requirements. All selected candidates will be required to pass a **Motor Vehicle Report (MVR)** background check prior to employment.
Benefits
  • 160 Hours of Paid Time Off (PTO)
  • 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
  • 4 Paid Volunteer Hours per Month to support causes you care about
  • Bereavement Leave, including Fur Baby Bereavement
  • 90% Employer-paid Employee-Only Medical Benefits
  • Flexible Spending Account (FSA)
  • Short-Term & Long-Term Disability | AD&D
  • Employee Assistance Program (EAP)
  • 401(k) with Company Match
  • Monthly Stipend
  • Opportunities for professional development and internal growth
  • Employee Discounts via Great Work Perks and Perks at Work
  • Quarterly In-Person Events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
case managementsocial serviceshealthcare systemscultural competencemotivational interviewingcrisis interventiontime managementattention to detaildata analysisresource optimization
Soft skills
communicationempathyorganizational abilityflexibilityadvocacyrelationship buildingtrust establishmentproblem-solvingactive listeningcollaboration
Certifications
California Driver’s License (Class C)current liability insurance