Lead Care Manager, Enhanced Care Management
Pacific Health Group
full-time
Posted on:
Location Type: Hybrid
Location: Monterey • California • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $30 per hour
Job Level
Senior
About the role
- You won’t just coordinate clinical visits. You’ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members’ needs are addressed comprehensively.
- By forming strong, personal connections through frequent in-person visits, you’ll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.
- Arrange all necessary services—from setting up medical appointments and coordinating transportation to securing safe housing and financial support.
- Conduct multiple on-site visits each month in members’ homes, shelters, or community centers for assessments and to address concerns right away.
- Schedule doctor’s appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support.
- Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers.
- Identify, coordinate, and optimize local resources to ensure members’ overall wellbeing.
- Push for timely treatments, insurance authorizations, and fair access to services for members, resolving roadblocks that could hinder progress.
- Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage.
Requirements
- Residency: Must reside in Monterey
- Experience: 3-5 years in case management, social services, or healthcare
- Expertise: Familiarity with Medi-Cal, CalAIM, and Enhanced Care Management
- Healthcare Insight: Understanding of healthcare systems and local community resources
- Interpersonal Skills: Strong communication, empathy, and cultural competence
- Organizational Ability: Proven time management skills and attention to detail
- Technical Proficiency: Competence using case management software and related tools
- Successful completion of a pre-screen assessment required
- Possess a valid California Driver’s License (Class C minimum), maintain a personal, operable vehicle for daily business use, and carry current liability insurance that meets California's minimum legal requirements. All selected candidates will be required to pass a Motor Vehicle Report (MVR) background check prior to employment.
Benefits
- Competitive salary and benefits package
- 401(k), dental, vision, health, and life insurance
- Flexible schedule, paid time off, and employee assistance program
- Professional development opportunities
- Meaningful work impacting vulnerable community members
- Supportive team environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementsocial serviceshealthcareMedi-CalCalAIMEnhanced Care Managementtime managementattention to detail
Soft skills
communicationempathycultural competence
Certifications
California Driver’s License (Class C)