Manager

• Conduct comprehensive evaluations of members’ needs, preferences, and eligibility through detailed conversations and data review.
• Develop tailored care plans based on individual health and social circumstances.
• Arrange all aspects of member care, including scheduling appointments, organizing follow-up services, and linking members to community resources.
• Ensure members receive consistent, end-to-end support for long-term stability and health improvement.
• Perform empathetic assessments that capture members’ lived experiences and goals, not just medical data.
• Maintain close communication with members via phone, video, or in-person visits to monitor progress and address emerging challenges.
• Serve as a bridge between members and available community resources, such as housing programs, workforce training, childcare, and food assistance.
• Advocate for timely treatments, fair insurance authorizations, and equitable access to care.
• Act as the central communication hub among members, their families, healthcare providers, and community partners.
• Maintain accurate, up-to-date documentation of assessments, care plans, progress notes, and outcomes.
• Collect and analyze feedback to identify gaps in care coordination and advocate for new resources or partnerships.
• Remain current on Medi-Cal, CalAIM, and community support policies to ensure all activities meet compliance and quality-of-care standards.
• Participate in workshops, training, and certifications on cultural competence, trauma-informed care, and motivational interviewing.
• Provide mentorship, guidance, and day-to-day support to other Care Managers within the Community Supports Program.
• Support program initiatives and special projects as assigned.

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