Senior Program Manager, Generative AI
EEOC
Enhanced Care Management Program Manager
Pacific Health Group
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Directly supervise and mentor Lead Care Managers across multiple assigned counties in California (Northern/Central regions)
- Conduct weekly one-on-one meetings with each staff member to provide individualized guidance, address challenges, and ensure alignment with program goals
- Facilitate weekly team meetings to promote collaboration, ensure consistent communication, address program updates, and foster team cohesion
- Meet in-person with each LCM within their region at least once per week or twice per month to maintain strong leadership presence, foster connection, and ensure program alignment.
- Conduct regular performance evaluations and provide constructive feedback to optimize team performance
- Establish comprehensive benchmarks and performance metrics for the ECM program
- Design and implement quality assurance protocols to monitor service delivery and member outcomes
- Develop standardized workflows and procedures to ensure consistency across counties
- Monitor frequency and quality of member interactions through documentation reviews and ride-alongs
- Ensure Lead Care Managers conduct regular in-person visits with ECM members
- Build integrated partnerships that close gaps in the care continuum by collaborating with data analytics teams and other healthcare partners
Requirements
- Must reside within/adjacent to the Northern/Central California county regions assigned
- Employment is contingent upon the successful completion of a background check.
- Possess a valid California Driver’s License (Class C minimum), maintain a personal, operable vehicle for daily business use, and carry current liability insurance that meets California's minimum legal requirements. All selected candidates will be required to pass a Motor Vehicle Report (MVR) background check prior to employment.
Benefits
- 160 Hours of Paid Time Off (PTO)
- 12 Paid Holidays per year, including your birthday and one floating holiday granted after 1 year of employment
- 4 Paid Volunteer Hours per Month to support causes you care about
- Bereavement Leave, including Fur Baby Bereavement
- 90% Employer-paid Employee-Only Medical Benefits
- FSA | Dependent Care Account
- 401(k) with Company Match
- Monthly Stipend
- Short-Term & Long-Term Disability | AD&D
- Employee Assistance Program (EAP)
- Employee Discounts via Great Work Perks and Perks at Work
- Quarterly In-Person Events
- Fully remote work within California
- Opportunities for professional development and internal growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance evaluationsquality assurance protocolsdata analyticsworkflow designbenchmark establishmentservice delivery monitoringmember outcome assessmentdocumentation reviewteam performance optimizationprogram alignment
Soft skills
mentoringleadershipcommunicationcollaborationteam cohesionindividualized guidanceconstructive feedbackproblem-solvingrelationship buildingorganizational skills
Certifications
California Driver’s License (Class C)
