Program Manager

• Directly supervise and mentor Lead Care Managers across multiple assigned counties in California (Northern/Central regions)
• Conduct weekly one-on-one meetings with each staff member to provide individualized guidance, address challenges, and ensure alignment with program goals
• Facilitate weekly team meetings to promote collaboration, ensure consistent communication, address program updates, and foster team cohesion
• Meet in-person with each LCM within their region at least once per week or twice per month to maintain strong leadership presence, foster connection, and ensure program alignment.
• Conduct regular performance evaluations and provide constructive feedback to optimize team performance
• Establish comprehensive benchmarks and performance metrics for the ECM program
• Design and implement quality assurance protocols to monitor service delivery and member outcomes
• Develop standardized workflows and procedures to ensure consistency across counties
• Monitor frequency and quality of member interactions through documentation reviews and ride-alongs
• Ensure Lead Care Managers conduct regular in-person visits with ECM members
• Build integrated partnerships that close gaps in the care continuum by collaborating with data analytics teams and other healthcare partners

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