Administration

• Oversee the monthly and quarterly submission of Enhanced Care Management (ECM) Report Template Files (RTF) and Outreach Transmission Files (OTF) to all contracted health plans.
• Gather, validate, and consolidate data from multiple internal systems, ensuring accuracy of member demographics, service dates, and case notes.
• Ensure all submissions meet health plan-specific formatting and regulatory requirements to maintain compliance.
• Monitor submission timelines, confirm receipt with health plans, and troubleshoot errors or rejections quickly to avoid penalties.
• Conduct recurring eligibility checks to confirm members remain qualified for ECM, Medi-Cal, and other service programs.
• Partner with case managers to reassess member needs and adjust service enrollments accordingly.
• Document all re-qualification activities in compliance with audit standards and payer expectations.
• Update member statuses promptly to ensure accurate resource allocation and continuity of care.
• Maintain a consolidated and reliable view of all member touchpoints by duplicating Lead Care Manager (LCM) notes from TheraPlatform into SalesMate.
• Standardize note formatting and apply appropriate tags or categories for efficient retrieval and reporting.
• Perform regular audits to identify missing or incomplete data entries and resolve discrepancies with care teams.
• Compile weekly updates on member statuses, including active, pending, and closed cases, and distribute to executive and leadership teams.
• Track and highlight trends such as outreach completion rates, reassessment activity, and engagement levels.
• Translate raw data into actionable insights that enable leadership to make timely, data-driven decisions.
• Deliver clear reports to multiple stakeholders, including department heads, sales teams, and executive leadership.
• Review and update member profiles regularly to ensure active/inactive statuses are correct and align with real-time service delivery.
• Confirm discharge reasons, service end dates, and member transitions are fully documented for compliance.
• Flag discrepancies proactively and work directly with care teams to resolve errors.
• Produce recurring weekly and monthly reports to monitor organizational performance and compliance.
• Track key indicators such as member counts, service utilization, eligibility changes, and program engagement rates.
• Provide tailored progress reports to leadership or external partners to demonstrate accountability.
• Aggregate demographic, economic, and healthcare utilization data to identify new regions for community-based program expansion.
• Conduct in-depth research on local regulations, health plan coverage, and community needs to ensure successful placement.
• Build and maintain structured databases of potential partners, community events, and opportunities for organizational outreach.
• Research and curate a calendar of community events, conferences, and networking opportunities aligned with organizational goals.
• Assess the strategic value of events based on target populations, potential partnerships, and visibility opportunities.
• Participate in special projects such as large-scale data audits or compliance-focused reviews.
• Help onboard and train new staff in data procedures, system use, and reporting protocols.

Data Administrator

Rental and Pool Administrator

Rental and Pool Administrator

Specialist, Contract Administration

Senior Plan Administrator

Client Administrator II