Lead, coach, and manage both the Inside Sales (OTMs) and Street Outreach (Outside Sales) teams.
Establish clear goals, KPIs, and accountability structures for both departments.
Conduct performance reviews, training sessions, and regular team meetings focused on skill development and motivation.
Foster collaboration across departments to ensure outreach and community efforts align with PHG’s mission and enrollment targets.
Oversee call-based and digital outreach campaigns focused on health plan–assigned member rosters.
Develop and implement retargeting sequences and workflows to re-engage members who were previously unresponsive or partially enrolled.
Design outreach scripts, campaign messaging, and workflows that align with health plan guidelines and PHG’s values.
Track metrics such as call volume, engagement rates, conversion ratios, and monthly targets.
Manage the Street Outreach Team responsible for in-person, community-based engagement.
Build and sustain referral channels through Community-Based Organizations (CBOs), faith-based groups, shelters, and other partner networks.
Represent Pacific Health Group at meetings, events, and community gatherings.
Requirements
Strong leadership and team development capabilities.
Excellent communication and relationship-building skills.
Strategic thinker with strong problem-solving and organizational abilities.
Results-driven with a focus on measurable impact.
Proficiency with Google Workspace (Docs, Sheets, Drive, Calendar, Meet).
Experience with CRM and project management tools (e.g., Monday.com, Salesforce).
Knowledge of workflow automation and call campaign management preferred.
5+ years in sales, outreach, or business development (healthcare or related industry preferred).
Proven experience managing inside and outside sales or outreach teams.
Demonstrated success in achieving sales or engagement targets.
Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field (preferred).
Benefits
Salary: $69,500–$74,500 annually + commissions and performance bonuses.
Health Benefits: Comprehensive medical, dental, vision, life insurance, and EAP coverage.
Paid Time Off: PTO and holidays.
Work Environment: Hybrid, based in San Diego.
AI & Human Interaction (HI) in Recruitment: Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location. All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.