Build a deep understanding of partners’ business challenges and core needs, providing expert guidance toward optimal, data-driven solutions.
Establish yourself as a trusted and valued business partner.
Collaborate with internal clients to define target audience specifications for campaigns, extract relevant customer lists, set campaign performance metrics, design post-campaign analysis, and deliver clear, insightful, and visually engaging reports that inform business strategy and drive action.
Integrate, manage, and utilize data from multiple sources to support business objectives.
Perform data analysis for ad hoc reporting, statistics, lists, and visualizations to support analytics teams, Customer Research, Marketing, project managers, and other business stakeholders.
Design and implement automated data pipeline processes to streamline reporting and data delivery.
Develop subject matter expertise in customer demographic data, billing information, and various structured and unstructured data sources.
Ensure thorough documentation of data sources, methodologies, and analytical processes.
Prepare and present executive-level summary presentations for senior management.
Create intuitive, user-friendly visual tools for end-users when appropriate.
Collaborate with domain experts to build a comprehensive understanding of customer programs, services, and service delivery channels.

Requirements

Bachelor’s degree in Data Science, Computer Science, Statistics, or a related field
At least 6 years of relevant professional experience
Proficiency in SQL and working with databases
Demonstrated ability to integrate, manage, and leverage data from multiple sources to support business objectives
Graduate degree in a job-related discipline or equivalent experience (Desired)
Familiarity with a range of machine learning techniques, including clustering, decision tree learning, and artificial neural networks, along with understanding their practical pros and cons (Desired)
At least one year of experience in customer analytics (Desired)
Experience using SAS Enterprise Guide, Power BI, Teradata, and Oracle (Desired)
Experience with campaign management solutions such as UNICA (preferred) (Desired)
Ability to synthesize complex information into clear insights and translate those insights into decisions and actions (Desired)
Ability to clearly communicate complex technical details and insights into colleagues and stakeholders (Desired)

Benefits

PG&E is providing the full salary/pay range for this position
This job is also eligible to participate in PG&E’s discretionary incentive compensation programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata analysismachine learningclusteringdecision tree learningartificial neural networksdata pipeline processescustomer analyticsstatistical analysisdata visualization

Soft Skills

communicationcollaborationproblem-solvingpresentationdocumentationinsight synthesisbusiness acumentrust buildinguser-friendly designstakeholder engagement