Supervises staff providing customer consultation for rebuild of services, customer advocacy, project management, and designs for previous and new gas and electric customers, and overseeing the service rebuild process roadmap.
Maintains overall customer experience of rebuild customer projects, coordinating across all lines of business for service delivery.
Supervises staff to drive performance and accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.
Maintains organizational and employee performance in alignment with customer delivery goals and metrics, including safety, productivity, quality, customer satisfaction, and areas of improvement.
Establishes and maintains effective relationships with union shop stewards and understands and adheres to union contracts.
Ensures adherence in the areas of tariff compliance, rules, regulations, accounts receivable guidelines, and contracts. Ensuring work is performed and meets all Company and California Public Utilities Commission (CPUC) standards, criteria, and compliance requirements.
Creates a safety-first work environment and culture.

Requirements

Bachelor's Degree in Business Administration, or job-related discipline, or equivalent experience.
3 years of job-related experience.
2 years of utility/construction/urban planning experience, including experience with service planning, estimating, project management, technical customer service, and/or other relevant experience.
Construction management certification.
Project management professional – PMP.
1-2 years of prior supervisory or project lead experience.
Knowledge of utility industry safety practices and requirements.
Strong knowledge of new business tariffs and gas &electrical Rule 2, 15, and 16.
Knowledge of the California Public Utility Commission General Orders (GO) 95, 128, and 165 requirements and bargaining unit contracts.
Knowledge of gas and electric distribution construction practices.
Knowledge of the estimating, preparation, and approval process.
Working knowledge of the Work Management Process, SAP, and Construction Scheduling process.
Working knowledge of bargaining unit contracts.
Good communication, interpersonal, and collaboration skills to effectively build relationships and manage subordinates.
Strong customer service orientation.
Proficient in Microsoft Office and SAP.

Benefits

Discretionary incentive compensation programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcustomer serviceservice planningestimatingconstruction managementutility industry safety practicesgas distribution construction practiceselectric distribution construction practicesWork Management Processestimating preparation and approval process

Soft Skills

communication skillsinterpersonal skillscollaboration skillsperformance managementcoachingcustomer advocacyrelationship buildingorganizational performancetraining and developmentrecruitment and selection

Certifications

Bachelor's Degree in Business AdministrationConstruction management certificationProject Management Professional (PMP)