Pacific Gas and Electric Company

Senior Learning and Development Operations Support

Pacific Gas and Electric Company

full-time

Posted on:

Location Type: Hybrid

Location: Concord • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $28 - $45 per hour

Job Level

Senior

About the role

  • Oversee roster completion, session creation, course creation, managing enrollment and cancellations, assigning key resources to scheduled events
  • Work with Academy leaders to plan, forecast, schedule and implement enterprise-wide training initiatives
  • Coordinate complex processes, including apprentice programs, On-the-Job Training, structured learning paths, off-site location booking, materials management, catering, travel arrangements, scheduling facilitators, and other tasks as required
  • Maintain integrity of training data within SAP by developing and enforcing quality control in support of governance processes and procedures
  • Implement technology projects within respective school, such as iPads; ensure process consistency
  • Provide consulting around operational and learning technology capabilities to delivery and curriculum teams
  • Actively promote and lead efforts toward more efficient, automated processes through Continuous Improvement efforts, ensuring seamlessness operational support and a consistent, centralized business approach
  • Provide leadership, training and guidance to lower level team members, as well as contractors and temporary staff, within own school. This includes the assigning and prioritizing of work for staff.
  • Create training manuals, job aids, process maps and other documentation for cross-training and knowledge transfer purposes
  • Participate in ad hoc project requests as needed (i.e. coordinate SOW with vendor and sourcing, approve vendor invoices, data requests, proctoring tests, set up 3rd Party Training contracts, etc.)

Requirements

  • High School or General Education Development (GED) diploma
  • 4 years of combined experience working within a training organization and/or SAP or other Learning Management System (LMS) or equivalent
  • 2 years providing informal leadership within team
  • Bachelor’s in Learning, Business Administration, Computer Science or job-related discipline or equivalent experience
  • Familiarity with Lean Six Sigma or other Continuous Improvement (CI) methodologies, as well as process mapping tools.
Benefits
  • PG&E’s discretionary incentive compensation programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
training data managementprocess mappingContinuous Improvementenrollment managementcourse creationsession creationmaterials managementvendor managementdata analysisleadership
Soft skills
leadershipconsultingcommunicationorganizational skillsteamworkproblem-solvingguidanceprioritizationadaptabilitycollaboration