Embrace standard work (lean/agile) and PG&E virtues.
Works on complex problems having broad impact that require in-depth analysis to obtain results or solutions.
Creates and presents business cases and results to senior leadership.
Engages in project management planning and owns execution of development work.
Partners with the business and IT to drive enhancement execution from requirements through release and stabilization.
Reviews daily dashboards for changes on transaction completion rates.
This includes customer feedback (Adobe Analytics/Data Dog/Medallia) to determine impacts of changes/releases and next course of action to improve customer experience and/or savings opportunities.
Presents and prepares documentation regularly (daily/weekly) for teammates, business partners and stakeholders to ensure awareness of operations.
Uses JIRA, documents business requirements and prepares business cases to secure funding for future enhancements.
Works with IT to review O&M issues and schedule releases to fix defects.
Weekly, bi-weekly or ad hoc after-hours support for releases.
Regular travel to Oakland for team meetings.
Travel as needed to other locations like Stockton, Sacramento or San Ramon.

Requirements

Bachelor’s Degree in Business, MIS, or other related fields or equivalent work experience
8 years product management, customer experience or business analyst experience
Ability to adapt standards and accept input to improve customer experience and/or self
Engaged and takes initiative to drive curiosity and towards delivery
Deep customer focus and embracing a 'why?' mentality on customer issues
Experience with customer journey mapping and/or analysis
Experience with cross-channel analytics
Experience with creating features for self-service apps or websites which address customer pain points
Experience in E-Commerce and transaction flows with a focus on conversion
Experience working with contact centers or omnichannel support
Experience with Adobe, Medallia, Data Dog or other web analytics packages to locate issues or measure success
Experience with using Tableau, Power BI or other data visualization tools
Experience with the SAFE Agile and/or LEAN methodologies
Ability to share a vision and complex concepts for those non-technical stakeholders
Experience with Public Safety Power Shutoff and/or EOC operations.

Benefits

Extreme management support for your development and your day-to-day success
Intense collaboration with autonomy to make decisions in a supportive environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

product managementcustomer experiencebusiness analysiscustomer journey mappingcross-channel analyticsE-Commercetransaction flowsdata visualizationSAFE AgileLEAN methodologies

Soft skills

adaptabilityinitiativecustomer focuscuriositycommunicationpresentation skillscollaborationproblem-solvingstakeholder engagementvision sharing