Define and execute the product vision for Report It program, ensuring alignment with PG&E’s safety objectives and CPUC mandates.
Develop and maintain the roadmap for new features, enhancements, and integrations.
Incorporate customer feedback and analytics into product improvements.
Manage Report It functionality, ensuring timely triage of safety concerns and integration with internal workflows (e.g., vegetation management, engineering).
Partner with Digital Strategy, Report It Program, and Agile teams for development, testing, and deployment activities.
Coordinate with analytics and marketing teams for campaign strategy, acquisition, and engagement initiatives to increase adoption.
Prioritize and implement new features.
Monitor performance metrics and customer satisfaction to identify improvement opportunities
Identify opportunities to improve how customers and employees report issues (e.g., outages, hazards, equipment concerns).
Act as the primary liaison between technical teams and business units, translating needs into actionable product features.
Lead design and prototyping of reporting tools (mobile app, web portal, internal dashboards)
Define and maintain the Report It program roadmap within Salesforce Service Cloud and related modules.
Ensure Salesforce is configured to capture customer-reported hazards, outages, and safety concerns efficiently.
Oversee customization of objects, fields, workflows, and automation to align with PG&E’s operational needs.
Configure Salesforce to meet regulatory requirements for incident tracking and reporting
Act as the Salesforce subject matter expert for PG&E’s Report It program.
Train internal teams on Salesforce functionality and reporting workflows.
Work with vendors, consultants, and Salesforce support to optimize system performance.
Gather feedback from customers and employees to refine Salesforce features.
Stay current with Salesforce releases and recommend adoption of new capabilities and process improvements

Requirements

Bachelor’s Degree in Business, MIS, or other related fields or equivalent work experience.
8 years product management, customer experience or business analyst experience
Ability to travel up to 15 percent of working time

Benefits

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementroadmap developmentcustomer feedback analysisSalesforce configurationincident trackingreporting workflowsdesign and prototypingdata analyticsfeature prioritizationAgile methodology

Soft Skills

communicationleadershipcollaborationcustomer experience focusproblem-solvingorganizational skillsliaison abilitiestrainingadaptabilitystrategic thinking