Paciente 360

Customer Success Manager

• Data Analysis: Interpret and analyze collected data using statistical tools and analytical techniques to identify patterns, trends, and relevant insights. Draw meaningful conclusions and recommend strategic actions based on findings.
• Reporting and Presentations: Prepare clear, concise reports presenting research results. Create effective presentations to communicate findings to stakeholders.
• Platform Management: Organize and maintain the customer-facing platform with relevant information, identify necessary adjustments, and ensure data integrity and confidentiality.
• Client Relationship: Build and maintain positive, trust-based relationships with clients, acting as their primary point of contact for questions, issues, or requests.
• Support and Troubleshooting: Provide technical support and assist in resolving customer issues, ensuring their concerns are addressed quickly and efficiently.
• Identifying Customer Needs: Proactively seek to understand clients' needs and objectives, identifying ways to add value and better meet their expectations.
• Feedback Collection: Solicit customer feedback on the product/service, support, and overall experience, and convey this information to relevant departments to contribute to continuous improvement.
• Fully understand all solutions offered by the company;
• Proactively work with customers to build strategic use cases for the solutions.
• Develop plans and actions to promote platform adoption;
• Perform onboarding and activate customers after sale;
• Provide training and consultancy;
• Conduct meetings and presentations;
• Provide practical solutions for customers' day-to-day needs;
• Monitor the customer's success journey;
• Develop the customer journey;
• Understand what success means for each customer.

Customer Success Analyst – B2B

Designer

• Criação de peças gráficas e audiovisuais para redes sociais (formatos estáticos e vídeos).
• Desenvolvimento de criativos para tráfego pago (Meta Ads, Google Ads, LinkedIn Ads, entre outros), considerando boas práticas de performance e testes A/B.
• Desdobramento de campanhas de marketing em diferentes formatos e canais.
• Criação e adaptação de peças para:
• E-mail marketing
• Landing pages
• Materiais institucionais e comerciais (apresentações, one-pagers, banners, etc.)
• Apoio visual a lançamentos de produtos, eventos, ativações e ações especiais.
• Garantia de consistência visual e aplicação correta da identidade da marca em todos os pontos de contato.
• Colaboração com os times de conteúdo e mídia para traduzir conceitos estratégicos em peças visuais claras e atrativas.
• Organização e gestão dos arquivos criativos, versões e entregas.
• Acompanhamento de tendências de design, motion e formatos digitais, propondo melhorias contínuas.
• Ajustes e otimizações de peças com base em feedbacks internos e resultados de campanha.

Customer Success Analyst – B2B

Designer Multimídia, Pleno