Paciente 360

QA Engineer

• Good communication and a strong focus on user support;
• Log tickets and route them to the technical team;
• Monitor, respond to and update base tickets, preventing queues that could compromise the SLA;
• Basic knowledge of operating systems (Windows, macOS, Linux, Android and iOS);
• Create and update public and private knowledge base articles;
• Plan, design and execute manual and automated test scenarios, ensuring adequate coverage of functional and technical requirements;
• Create and maintain test cases and test scripts (test scenarios/test cases);
• Develop and maintain automation scripts using JavaScript with Jest/Cypress;
• Execute API (REST) tests, validating system integrations and data consistency;
• Perform regression, exploratory, functional and acceptance testing, supporting continuous validation of deliverables;
• Analyze functional and technical requirements, contributing to the definition of acceptance criteria and test strategies;
• Document AS-IS and TO-BE flows according to scope;
• Identify, report and track defects, supporting the team in root cause analysis and continuous improvement;
• Support the integration of tests into the CI/CD pipeline (Git, Docker), ensuring efficiency and traceability;
• Run queries and validations on databases (PostgreSQL, MongoDB) to support testing activities;
• Work collaboratively with multidisciplinary teams.

Test Analyst, Junior

Marketing

• Build and evolve the solution positioning considering multiple audiences (B2B and B2C)
• Translate technical features into clear value propositions for different user profiles
• Define key messages, storytelling and communication territories adapted for each audience
• Ensure narrative consistency across the entire journey
• Plan product launch and evolution strategies considering both B2B and B2C journeys
• Structure acquisition, activation and expansion campaigns
• Set priorities based on impact to the business and end users
• Act as a bridge between Product (roadmap and technical evolution), Sales (B2B clients, negotiation and objections) and Marketing (content, campaigns and channels)
• Incorporate end-user insights into the positioning strategy
• Support product decisions with market perspective and user behavior
• Define communication territories and editorial lines for different audiences
• Create strategic briefs for social media and content
• Ensure alignment between content, positioning and business objectives
• Evaluate the quality and adherence of deliverables
• Structure inbound and B2B lead nurturing strategies
• Support end-user (B2C) engagement and activation strategies
• Design integrated journeys across acquisition, activation and retention
• Work with media and sales to optimize the funnel and conversion
• Monitor product and marketing KPIs across multiple layers (B2B and B2C)
• Generate insights from usage, behavior and conversion data
• Propose continuous improvements in messaging, campaigns and experience.

Test Analyst, Junior

Product Marketing Analyst, Mid