Oversees strategic client relationships and leads communication to clients regarding project updates, issues, deliverables, scope changes, and follow-ups
Navigates internally to triage client requests and drives resolution
Works with team to develop project plan, identify critical path, identify potential risks and associated mitigation plans
Provides oversight of portfolio-level data analytics and reporting dashboards regarding open projects, client information, equipment location, contract status, service history and cost
Generates client and department reports in a timely and efficient manner
Defines KPIs and oversees dashboard development to drive forecasting and performance insights to keep project moving and to meet deadlines
Assists with developing or participating in project management or cross-functional project or program objectives, budgeting, timelines, materials, personnel, and project requirements
Documents all project meetings including action items
Follows Pace policies and SOPs
Promotes cooperation and teamwork among staff

Requirements

Bachelor's degree required; PMP strongly preferred
At least TWO (2) years of experience with customer service, client relations OR an equivalent combination of education, training, and experience
CAPM is a plus
Self-motivated, ambitious, hardworking, and able to work independently with attention to detail
Must be able to multitask efficiently and work in a high-pressure, fast-paced environment
Current and applicable computer skills.

Benefits

Competitive salaries
Medical, dental, and vision insurance
401K retirement savings plan (100% vested immediately in the employer match)
Life and disability benefits
Voluntary benefits
Paid time off for holiday, sick and vacation days
HSA and wellness program
Flexible spending accounts
Tuition reimbursement
Employee Assistance program
Parental leave
Optional legal coverage and ID theft

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analyticsreporting dashboardsproject managementbudgetingKPI definitionforecastingperformance insightsrisk mitigationaction item documentationclient reporting

Soft Skills

communicationteamworkself-motivatedattention to detailmultitaskingindependenceambitionhardworkingcooperationproblem-solving

Certifications

Bachelor's degreePMPCAPM