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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in e-commerce operations, focusing on digital performance analysis, conversion rate optimization, and user experience enhancement. Proficient in utilizing web analytics tools and artificial intelligence for data-driven decision-making and project management.
Highest-signal resume keywords
E-Commerce OperationsDigital Performance AnalysisConversion Rate Optimization (CRO)Web Analytics Tools (GA4)Project Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
E-Commerce Performance MonitoringData AnalysisA/B TestingBehavioral AnalyticsSEO Best PracticesExcel or Google SheetsArtificial Intelligence ToolsE-Commerce Platform Proficiency (Shopify, VTEX)Google Tag ManagerData Visualization (Power BI, Looker Studio)
Soft Skills
Organizational SkillsStakeholder ManagementPrioritizationCommunicationProblem-Solving
Tools & Technologies
ShopifyVTEXGA4Microsoft ClarityHotjarPower BILooker StudioGoogle Tag ManagerProject Management ToolsAI Applications
Industry Keywords
Digital OperationsE-Commerce ArchitectureRetailD2CHigh Transaction Volumes
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Continuously monitor e-commerce performance, tracking revenue, conversion, average order value, purchase funnel, abandonment, repurchase and performance by device, channel, category and product
- Structure and run an ongoing CRO routine, identifying friction points, developing hypotheses, prioritizing opportunities and measuring impacts
- Plan, prioritize and monitor tests and improvements to the purchase experience
- Organize and track the e-commerce evolution roadmap
- Serve as the functional focal point between business and technology, translating opportunities into requirements and following initiatives through implementation and validation
- Lead strategic projects, organizing timelines, owners, deliverables and alignment across Development, Marketing, CRM, IT, Logistics, Customer Service and other stakeholders
- Ensure the quality of the digital operation by resolving issues related to the purchase journey, platform, integrations, inventory, payments, shipping and tracking
- Use Artificial Intelligence for analyses, investigations, research, benchmarking, documentation and productivity
- Conduct continuous market benchmarking of competitors, technologies and trends
- Support commercial actions and structure processes, rituals and prioritization models for the area
Requirements
What you’ll need- Solid experience in e-commerce operations, preferably at companies with significant digital operations and high transaction volumes
- Proven experience in digital performance analysis and monitoring e-commerce KPIs
- Strong understanding of conversion funnel, CRO and user experience
- Proficiency with web analytics tools, especially GA4
- Experience with e-commerce platforms, preferably Shopify or VTEX
- Ability to work with data, build analyses and translate information into business insights and recommendations
- Proficiency in Excel or Google Sheets for analysis and data manipulation
- Experience leading projects involving multiple teams and stakeholders
- Ability to define requirements, follow development, perform validations and measure implementation results
- Regular use and practical mastery of Artificial Intelligence tools applied to work
- Organized and able to manage multiple demands, prioritizing by impact and urgency
- Bachelor's degree in Business Administration, Marketing, Engineering, Technology or related fields
- Advanced experience with Shopify and its ecosystem of apps and integrations
- Experience designing or running continuous CRO programs and A/B testing
- Knowledge of behavioral analytics and user experience tools such as Microsoft Clarity, Hotjar or similar
- Knowledge of Google Tag Manager and tracking structures
- Experience with Power BI, Looker Studio or other data analysis and visualization tools
- Experience with project and backlog management tools
- Knowledge of e-commerce architecture and integrations, including ERP, payment methods, logistics and third-party tools
- Knowledge of content and technical SEO, as well as digital performance best practices
- Familiarity with automations, AI agents, copilots and other Artificial Intelligence applications
- Experience in retail, D2C or brands with a strong digital presence
Benefits
Comp & perks- Health insurance
- Dental insurance
- Meal allowance
- Transportation allowance
- Life insurance
- Annual bonus based on performance evaluation and company financial targets
- TotalPASS
- Birthday gift card
- Wellness and quality-of-life initiatives
- University partnerships
- Employee discount on product purchases
