Pacaso

Sales Operations Manager

• Refresh and maintain sales playbooks for all sales roles on a bi-weekly cadence.
• Design and deliver regular training materials for sales leadership to execute with their teams — including recorded modules, live sessions, and job aids.
• Partner with Marketing and Product to turn product launches, positioning updates, and market intel into enablement content.
• Document and publish best practices so high-performing behaviors scale across the sales organization.
• Maintain and distribute training recordings, AI transcripts, and session materials following live training sessions for async access by the team.
• Own the weekly AI-powered sales newsletter — curate market insights, industry news, and actionable takeaways for the sales team.
• Coordinate and execute the full onboarding process for new sales hires per the Manager's strategy — including scheduling sessions, system access setup, shadowing rotations, materials preparation, and 30/60/90-day certification checkpoints.
• Manage calendar coordination with trainers and sales leadership for onboarding sessions, including Zoom scheduling and recording distribution.
• Maintain the central enablement library so onboarding content is always current and findable.
• Own the bi-weekly refresh and maintenance of rep-facing dashboards (e.g., RM Dashboard, RD Dashboard), ensuring data accuracy, hygiene flags, and clean formatting.
• Build and deliver ad-hoc Salesforce reports for sales leadership and cross-functional partners on request, partnering with the Manager on executive-level deliverables.
• Monitor data quality, flag anomalies and stale opportunities, and drive hygiene follow-ups with the field.
• Support weekly pacing reports, pipeline hygiene reviews, and the forecasting rhythm owned by the Manager.
• Execute Salesforce updates (fields, page layouts, validation rules, report folders) against requirements written by the Manager or tech-stack consultants.
• Provide day-to-day administration for the sales tech stack — Salesforce, Dialpad, Gong, Zoom, Calendly, and Google Workspace — including user provisioning, permissions, caller ID configuration, call recording access, new hire system setup, round robin pool configuration, and basic troubleshooting.
• Serve as first responder to incoming requests through the team's internal RevOps intake channel — triage and resolve standard requests (ad-hoc reports, field updates, troubleshooting), and escalate complex architecture or flow changes to the Manager with clear context.
• Develop AI-powered solutions within the sales tech stack to streamline workflows, enhance pipeline visibility, and deliver actionable buyer insights.
• Act as a liaison between sales, marketing, and operations on the execution of shared initiatives.
• Coordinate with IT and Engineering on routine system requests, ticket follow-ups, and integration testing under the Manager's direction.
• Handle quick fixes and provide context on day-to-day technical issues, escalating higher-impact items to the Manager.
• Provide regular status updates to the Manager, Sales Enablement on project progress, blockers, and opportunities.
• Surface recurring pain points, process gaps, or tool friction from the sales team to the Manager with clear context and suggested improvements.

Associate Sales Enablement Manager