IT Supporter – Junior System Engineer

p4b ag

IT-Supporter / Junior System Engineer at p4b, responsible for 1st and 2nd level support. Analyze issues, manage systems, and assist in infrastructure projects in a hybrid setting.

Posted 7/22/2026full-timeBern • 🇨🇭 SwitzerlandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and system administration, with a strong focus on the Microsoft ecosystem, including Windows, Microsoft 365, and Active Directory. Capable of managing user accounts, permissions, and Group Policies while contributing to infrastructure projects and process improvements.

Highest-signal resume keywords

IT SupportMicrosoft 365Windows Server AdministrationActive Directory ManagementNetworking Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportSystem AdministrationWindows ServerMicrosoft 365Active DirectoryNetworkingIT SecurityVirtualizationTicketing SystemGroup Policies

Soft Skills

Problem SolvingCommunicationTechnical ExplanationCollaborationAdaptability

Certifications & Qualifications

Vocational Training in IT

Industry Keywords

Service DeskEnd User SupportInfrastructure ProjectsSystem EngineeringIT Processes

About the role

Key responsibilities & impact

You provide support to end users in 1st and 2nd level support
You analyze technical issues and find pragmatic solutions
You install, configure, and maintain clients, peripheral devices, and mobile endpoints
You assist in the operation of Windows Servers, Microsoft 365, and network components
You help manage user accounts, permissions, and Group Policies
You ensure IT issues are properly documented and resolved in a sustainable manner
You take part in smaller infrastructure projects
You support migrations, rollouts, and system adjustments
You process support requests in a structured manner via a ticketing system
You monitor systems, identify anomalies, and initiate appropriate measures
You contribute to the further development of internal IT processes
You will progressively develop toward System Engineering responsibilities

Requirements

What you’ll need

Completed vocational training in IT (e.g., Informatiker EFZ, ICT-Fachmann EFZ) or a comparable qualification
Professional experience in IT support, service desk, or system administration
Good knowledge of the Microsoft ecosystem, particularly Windows, Microsoft 365, and Active Directory
Basic understanding of networking, servers, clients, IT security, virtualization, etc.
Enjoy explaining technical topics in an understandable way
Interest in further professional development toward System Engineering

Benefits

Comp & perks

Responsible role and a family-like team spirit
Varied tasks with continuous new challenges
Structured onboarding and opportunities for professional development
Insight into various business applications and processes
Collaboration in a professional, collegial environment
Appreciation, trust, and respectful collaboration are central
Flat hierarchies and collegial cooperation
Significant scope for initiative and the opportunity to influence the overall setup
Flexible working hours and the possibility for home office and remote work