P.S. Cooperation GmbH

Customer Success Manager

• You are the main point of contact for an assigned customer base: building trust, sharing best practices, and documenting interactions.
• You assess the effectiveness of the customer journey, help our customers overcome challenges and achieve their goals — and, by agreement, you will be on-site with customers.
• You analyze and optimize existing logistics and procurement processes together with the customer using our solution.
• You coordinate the interactions of internal teams, external service providers and third-party vendors to ensure project deliverables are delivered on time and with high quality.
• You act as the interface between the customer and our development and product teams, provide feedback and help implement changes.