Oyster

Offboard Operations Specialist – Americas

Oyster

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • You are the face and voice of Oyster to our customers and team members when they need support and guidance about the offboarding process and usage of the Oyster platform. You are facilitating the important, and sensitive phase of their journey where companies, local employers, and team members part ways;
  • Work collaboratively and cross-functionally with customer service colleagues, HR, finance, product, and legal experts to resolve queries and then share your knowledge with the whole customer-facing team to create a great experience for our customers, and to keep the streamlined process.
  • Respond to and resolve requests raised accurately and in line with agreed service levels, using a range of tools, including the Oyster ticketing platform (Zendesk) and internal resources, e.g., Help Centre articles, macros, internal FAQs;
  • Maintain and help to develop our self-service tools and knowledge bases externally and internally so that we can help the customer help themselves as much as possible.

Requirements

  • 2 years of hands-on experience in a support or administration role in a HR or People function
  • An empathic and human-centred approach to supporting customers; you always want to go the extra mile to ensure that the customer is happy and they feel supported
  • Passionate about creating and sharing knowledge to build a fantastic support experience for your colleagues and our customers
  • First class attention to detail and reasoning with extreme organization and a proven work ethic
  • Work collaboratively and cross-functionally with customer service colleagues
  • Comfortable with a high pace work environment and changing customer priorities
  • Excellent interpersonal skills, determination and tenacity, along with a sense of humor
  • Remote-first advocate and passionate about creating change in the future of work landscape
  • Driven by the social impact mission and desire to use skills to influence global change and employment opportunities.
  • A reliable home internet connection (or be able to get one)
  • Fluent English language skills
Benefits
  • Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.
  • Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
  • Mental health support: Access Plumm, our mental well-being service.
  • Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas.
  • Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
  • WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
support experienceadministration experienceHR experiencecustomer serviceattention to detailorganizational skillsproblem-solving
Soft Skills
empathyhuman-centered approachcollaborationinterpersonal skillsdeterminationtenacitysense of humoradaptability