Oxylabs.io

Customer Success Manager

• Be one of the first points of contact for our customers, both existing and potential, who have any questions or feedback.
• Help in identifying and reporting any bugs to the appropriate team.
• Share customer suggestions with the Product Team to help shape what we build.
• Improve our FAQs and support macros to make self-service even better.
• Train and refine our AI chatbot to handle more queries accurately.
• Propose automation ideas and workflow improvements.
• Monitor and respond to Trustpilot reviews

Content Manager

• Prepare insight-led, impactful PR content units, such as thought leadership (bylines), prep interviews, press releases, commentary opps, case studies, whitepapers, website copy, awards entries, etc.
• Own end-to-end content for Project 4beta (briefs, long-form, press materials, social) on a reliable cadence.
• Build a repeatable PR content pipeline (calendar, templates, review process) to reduce bottlenecks and rework.
• Research news angles/potential topic opportunities.
• Contribute to Oxylabs PR content pipeline working with PR managers.
• Continuously update and maintain understanding and knowledge of the market and media in which Oxylabs operates.
• Assure content quality and demonstrate strong attention to detail by proofreading.
• Carry out research and prepare briefing materials for Oxylabs' in-house spokespersons.
• Contribute to media relationships directly and through third-party agencies.
• Overlook freelancers, i.e., providing briefs, confirming outlines, etc., ensuring strong work relationships.
• Contribute to the active monitoring of the company’s visibility and reputation.

PR Content Manager

SEO Marketing

• Develop and execute SEO strategy to boost search visibility and drive traffic;
• Manage existing external SEO agencies;
• Conduct keyword research, prioritize growth opportunities and guide content creators;
• Develop and implement high-quality backlinks building strategy;
• Oversee technical SEO health;
• Collaborate with product and engineering teams to optimize ScrapingBee website;
• Collaborate with data team to refine visibility and drive insights;
• Stay on top of industry trends and artificial intelligence optimisation opportunities.

SEO Lead

General Counsel

• Working on large-scale worldwide litigation projects, including in the United States.
• Drafting and reviewing legal documents.
• Managing the ongoing legal processes, different stages of litigation from an in-house counsel perspective (e.g. e-discovery, document production, depositions).
• Keeping track of the ongoing procedures and procedural deadlines.
• Reporting of the litigation progresses to the management.
• Selecting and managing legal services providers and litigation-related expenses.
• Managing debt collection processes (client-debtors and suppliers), keeping track and reporting the results.
• Constantly reviewing and improving the companyʼs legal processes, mitigating risks of potential litigation.
• Assisting and supporting colleagues with legal research, consultations, and analysis of legal regulation and case law – on both local and global levels.
• Organising meetings, collecting and organising litigation-related documents, drafting reporting documents.
• Keeping up with the latest legal news in tech litigation.

Customer Success Manager

PR Content Manager

SEO Lead

Senior Litigation Counsel