Customer Success Manager
Oxylabs.io
full-time
Posted on:
Location Type: Hybrid
Location: Vilnius • Lithuania
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Salary
💰 €1,850 - €2,250 per month
About the role
- Be one of the first points of contact for our customers, both existing and potential, who have any questions or feedback.
- Help in identifying and reporting any bugs to the appropriate team.
- Share customer suggestions with the Product Team to help shape what we build.
- Improve our FAQs and support macros to make self-service even better.
- Train and refine our AI chatbot to handle more queries accurately.
- Propose automation ideas and workflow improvements.
- Monitor and respond to Trustpilot reviews
Requirements
- Fluent English.
- Previous customer support experience.
- Strong communication skills.
- Comfortable adapting to change and handling pressure.
- Problem-solving mindset with the ability to prioritize effectively.
- Nice to have: Experience with Intercom automations.
- Nice to have: Documentation or knowledge base writing experience.
Benefits
- Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events.
- Access to mental and physical well-being resources.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportbug reportingAI chatbot trainingautomationworkflow improvementsdocumentation writingknowledge base writing
Soft skills
communicationadaptabilityproblem-solvingprioritizationhandling pressure