Technical Customer Success

• Be the main point of contact between the company and B2C/B2B customers
• Collect relevant information from our clients and internal databases and verify it
• Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle
• Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue
• Work alongside techies to understand IT business logic
• Partner with our customers to effectively resolve issues through online chat and email

Technical Customer Success Specialist

Technical Customer Success Specialist – Day shift

Technical Customer Success Specialist – Evening Shift