Technical Customer Support Specialist
Oxylabs.io
full-time
Posted on:
Location Type: Hybrid
Location: Vilnius • 🇱🇹 Lithuania
Visit company websiteSalary
💰 €1,653 per month
Job Level
Mid-LevelSenior
About the role
- Give joy to our customers by solving their queries via live chat and email;
- Ensure excellent customer experience;
- Answer customers’ queries & provide reliable information;
- Interpret and finetune the customer success process & performance;
- Work alongside techies to understand IT business logic;
- Build and develop customer relationships that will turn clients into advocates.
Requirements
- Fluent in English and Lithuanian;
- Ability to work full-time during the night shift (1:00 AM - 9:00 AM) in a hybrid working model;
- Energy to move mountains together with your team;
- Empathy and understanding - basically showing clients how important they are!
- That you are looking for a real opportunity to grow;
- Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.
Benefits
- Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events.
- Access to mental and physical well-being resources.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer experienceempathycommunicationteamworkrelationship buildingproblem solvingadaptabilityhumilityreliabilitygrowth mindset