Oxygen Forensics

Fulfillment & Procurement Coordinator – Software

Oxygen Forensics

full-time

Posted on:

Location Type: Hybrid

Location: Alexandria • Virginia • United States

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About the role

  • Manage incoming software and hardware orders end-to-end; verify order completeness and accuracy before processing and maintain a clear audit trail in Zoho CRM.
  • Process software license activations upon confirmed payment; manage key issuance, upgrades, and renewals across all delivery channels in accordance with fulfillment policy.
  • Maintain company presence and manage transactions on commercial reseller and VAR portals; submit deal registrations, process orders, and track licensing activity across partner channels.
  • Utilize Zoho CRM to process and track fulfillment workflows, including deal validation, status updates, and order documentation.
  • Track and manage physical asset inventory (dongles, tokens, hardware accessories) using RefTab or equivalent systems.
  • Package and coordinate shipment of physical components as needed, ensuring timely and secure delivery.
  • Partner with the sales team on licensing documentation, order status inquiries, and customer-facing fulfillment questions to support deal closure and renewals.
  • Maintain accurate fulfillment records and generate periodic reports for operations and finance review.
  • Identify and help implement efficiency gains across the fulfillment and procurement workflow.

Requirements

  • 2–4 years of experience in software fulfillment, order operations, licensing administration, or a related operational support role.
  • Experience with VAR or commercial reseller portals and software licensing models (perpetual, subscription, or seat-based); familiarity with Zoho CRM is a plus.
  • Detail-oriented with strong organizational and time management skills; able to manage multiple open orders simultaneously without dropping the ball.
  • Working knowledge of software licensing models and channel distribution; experience in a technology or software company preferred.
  • Strong written and verbal communication skills; comfortable interfacing with sales reps, channel partners, and customers.
  • Comfortable working across multiple software systems simultaneously (CRM, licensing portals, email); prior experience with Zoho CRM or a comparable platform strongly preferred.
  • Proficiency in Microsoft Office or Google Workspace; demonstrated comfort navigating web-based portals and license management systems with speed and accuracy.
Benefits
  • 401(k) with employer match
  • Medical, Dental, Vision Insurance
  • Paid time off (PTO + 11 holidays)
  • Growth-Oriented Culture: Work with a supportive, mission-driven team in a dynamic, innovative environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software fulfillmentorder operationslicensing administrationsoftware licensing modelsinventory managementdeal validationorder documentationefficiency gains implementation
Soft Skills
detail-orientedorganizational skillstime managementstrong written communicationstrong verbal communication