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Business Analyst, Customer Operations
OXG Glasfaser GmbHBusiness Analyst in Customer Operations responsible for strategic analyses at OXG Glasfaser GmbH. Implementing efficient processes and reporting solutions in a collaborative environment.
About the role
Key responsibilities & impact- Take overall responsibility for strategic and operational business analyses in Customer Operations
- Design, develop and implement business analyses for applications in Customer Fulfillment, Customer Service and Customer Experience
- Increase efficiency, digitize processes, reduce costs and realize savings
- Define, specify and own the implementation of reporting and data analyses via appropriate dashboards
- Design efficient end-to-end processes and implement solutions for process optimization and automation
- Conduct SWOT, potential and gap analyses, identify success factors and derive future-oriented directions for the service portfolio
Requirements
What you’ll need- University degree in Telecommunications, Communication Engineering, Electrical Engineering, Industrial Engineering, Business Administration, or a comparable qualification
- Ideally, initial professional experience in project management of complex projects
- Several years of professional experience as a Business Analyst in Customer Operations
- Deep process knowledge in Fiber Order Management/Fulfillment and Service Management
- Solid knowledge of telecommunications technology, FTTx technology and service platforms
- Very good German and English language skills
Benefits
Comp & perks- Coverage of costs for a high-performance internet connection of up to €50 net per month
- Digital meal subsidy of up to €112.50 net per month, usable wherever you are
- Flexible working hours and the option to work from home anywhere in Germany at any time, plus up to 25 days per year from elsewhere in Europe
- Monthly discount of €40 on your mobile or landline bill through our partner Vodafone
- 30 days of vacation per year, plus Christmas Eve and New Year's Eve, and with Xtra-Plus up to 10 additional unpaid leave days
- Subsidy for bike leasing via EURORAD for eco-friendly commuting, and support for your Urban Sports Club membership through our partnership with awo lifebalance
- 5% on top of your annual base salary for your pension provision, with the freedom to decide flexibly how to use this extra for your future
- 3 months' continued pay in case of illness, as well as insurance coverage in case of disability and death
ATS Keywords
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Hard Skills & Tools
business analysisprocess optimizationdata analysisreportingSWOT analysisgap analysisproject managementtelecommunications technologyFTTx technologyservice management
Soft Skills
strategic thinkingoperational analysisefficiency improvementcommunicationproblem-solving